Julianna McGrane

Experience

• 

  Ingersoll Rand/Thermo King Corporation

  Dec 2004 - May 2006

  Aftermarket Parts Customer Service, HVAC Transit Bus, Truck, Trailer, Container and Shuttle Sales

  • Effectual technical support in identifying parts within HVAC systems such as bus, shuttle, truck, trailer, and heater units• Demonstration of industry expertise in assisting field staff and Thermo King dealers with aftermarket parts needed for critical repairs and sales• Establishment and cultivation of positive customer relations by fulfilling customer expectations

• 

  Ingersoll Rand/Thermo King Corporation

  Oct 2006 - Sept 2016

  • Efficiency in maintaining coordination among the customer, engineering, marketing, production, and executive management.• Direct interface with customers to efficiently address their needs and recommend alternative solutions to increase sales expectations every year.• Collaboration with OEM by providing product value and effective cost saving solutions as well as offering engineering and installing support.• Key strategist in maintaining strategic association with shuttle OEMs and supporting OEM businesses; while developing relationships with OEM dealers to assist their sales efforts by rendering specifications and solving end-user issues to implement the best support for the dealer and the end-user.• Communication with end-users in North America to develop detailed specifications of Thermo King products in order to identify and support fleet-specific needs and cost-saving opportunities.• Expert in handling and resolving critical customer issues and establishing loyalty through development and cultivation of relationships and provision of value-added services.• Full accountability in managing forecasting functions, which involved working with direct customers to identify production schedules and product mix to accurately forecast needed parts that significantly reduced inventory costs• Development and reestablishment of strategic relationships with key clients resulting in 300% revenue growth within four years. Show less • Primary responsible for coordinating with clients as requested by the marketing and sales personnel.• Key driver in guaranteeing that the production plan, process support, and customer requirements met the highest standards and in a timely manner through coordination with program managers, engineers, operations, supply chain, sales, and contract managers.• Development and implementation of the most cost-effective use of manpower, materials, inventory, and equipment as well as the capital to maintain alignment with budget goals.• Keen management to global order entry, order fulfillment, and invoicing for the International Components Engineering (ICE) Merchandise to ascertain accuracy and adherence to Sarbanes-Oxley (SOX) requirements.• Close monitoring of customer accounts throughout the overall order cycle, while gathering data for measuring, analyzing, documenting and reporting. Show less

  • Manager, OEM Sales, Shuttle and School Bus HVAC

    May 2011 - Sept 2016

  • Unit Sales, HVAC Transit, Shuttle, and School Bus

    Oct 2006 - May 2011
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  Thermo King

  May 2018 - now

  Regional Sales Manager, Auxillary Power Units (APU)
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  Trane Technologies

  May 2018 - now

  Western Region Strategic Initiative Manager, APU, Power Solutions and Connected Suite