Alena McCutcheon

Experience

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  Citi

  Dec 1993 - Mar 2000

  Employment Manager

  Successfully managed high-volume recruiting for Corporate, Credit Card and Asset Management Divisions. Project manager for redeploying critical employees impacted by staff reductions.Coordinated senior management roundtable sessions for call center frontline staff to identify issues leading to sparked morale and 10% reduction in turnover for first year employees.

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  CIGNA

  Mar 2000 - Aug 2003

  Senior Staffing Consultant

  Managed high volume recruiting and staffing initiatives to acquire highly qualified employee talent for Healthcare, STD/LTD, Workers Compensation, Dental, and Claims/Customer Service Divisions, spanning 6 offices in 5 states and over 300 field personnel with one recruiter and recruiting assistant. Implemented retention training, competency based behavioral interviewing, skip-level meeting initiatives that reduced turnover from 34% to 17% in one year. Line-balanced to fill 400 claims/customers service, provider relations, and nurse positions in California office in less than one quarter. Identified costly and timely testing process ($50 per candidate) and managed streamlining the process, eliminating the expensive external vendor nationally, which reduced cost by 90%. Received corporate recognition award.Partnered with operations management to complete intensive 4 month OFCCP desk audit demonstrating compliance and organizational effectiveness. Received corporate recognition award. Show less

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  Citi

  Oct 2003 - Aug 2007

  Human Resource Generalist

  •Administered HR activities including employee relations, performance management, coaching and counseling, benefits, and training, for associates within CitiFinancial Services auto and mortgage divisions. •Provided subject matter expertise to management on HR issues and strategic planning, succession planning, especially compensation and recruitment.•Utilized HRIS tools (Peoplesoft and Taleo) to evaluate reports, decision data, and track results to ensure compliance with state and federal regulations, as well as drive success. •Direct Visa Immigration administration, supporting management, employees and interfacing with the law firm.•Developed, coordinated and implemented training programs for the annual Affirmative Action Plans, bi-weekly New Employee Orientation, and the roll-out of the new Time and Attendance tracking system.•Oversee diversity initiatives and budget for mortgage division including Management Associate programs, INROADS internships, and corporate events. Show less

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  JPMorgan Chase & Co.

  Aug 2007 - May 2009

  Human Resource Business Partner

  •Manage HR programs, policies and procedures including employee relations, recruitment, compensation, and training for EMC Mortgage 1700 exempt and non-exempt staff (Texas and California). •Serve as strategic business partner to division leaders; delivers guidance on human resources and industry best practices; train managers on staff development and leadership techniques.•Developed, coordinated and implemented the 2008 Employee Relations Forum and New Manager Orientation.•Served as ER Team representative on the implementation of the E-Workforce and Alternative Work Program•Key member of HR team on eight transition planning and conclusion of events requiring counseling of management and staff, partnering with legal, travel, and outplacement coordination. •Successfully resolved over 200 counseling and investigations resulting in over 100 written warnings and 30 terminations. Show less

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  Verizon Wireless

  Aug 2009 - Jan 2010

  Human Resource Consultant

  Administered HR programs, policies and procedures including employee relations, recruitment, compensation, and training for the western region Network Operations Center.

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  Homeward Residential, Inc.

  Jan 2010 - May 2013

  Human Resource Business Partner

  • Strategic and tactical HR partnership including HR initiative alignment with key business initiatives and strategies to multiple client groups. • Serve as HR business partner to assigned client groups by consulting, planning, developing, and guiding management in all areas of human resources. • Leverage and partner with peers in HR specialty functions such as recruitment, compensation, benefits, and learning and development to meet clients’ business needs. • Conduct employee relations coaching and investigations as warranted Show less

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  Auction.com

  May 2013 - Dec 2018

  Director, People Operations

  • Direct the day-to-day performance of the HR Operations, HRBP/Employee Relations, and Talent Development teams.• Design, develop and implement people-related projects, systems, and programs aligned with the overall growth strategy of the company.

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  Mr. Cooper

  Jan 2019 - Jul 2021

  AVP, Talent Acquisition

  • Direct the day-to-day talent acquisition activities of recruiting teams supporting Corporate, Servicing, and Origination business units.• Provide strategic partnerships during the development of diverse talent pipelines and engagement programs to retain talent• Manage the vendor management, ATS, and project management functions for the company’s talent acquisition department• Design, develop and implement recruiting initiatives that filled over 1000 positions yearly.• Lead up to 15 direct reports across multiple teams Show less

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  Aureus Finance Group, LLC

  Jul 2021 - Jan 2023

  Vice President Human Resources

  • Drive strategic approach through day-to-day tactical operations for Compensation, Benefits, and HR Systems, optimizing for scale, efficiency, cost reduction, support business needs, and employee retention for a start-up financial lender.• Source and implement scalable HR technology solutions, from product testing/selection, drive approval processes and own through implementation/administration• Design, develop, implement, communicate and administer all employee compensation and benefits programs and guidelines to ensure market competitiveness needed for driving the go-to-market (GTM) strategies• Own HR compliance, processes, and risk management activities including handbook/policy updates, managing required HR training, and consultation to provide optimal employee experience, ensure legal compliance and scale as the company grows• Promote an appreciation for the business value of strategic compensation while enhancing the basic rewards infrastructure so that there is a well-defined and appropriate framework in place• Manage HR metrics and internal trends on a monthly cadence Show less

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  Upbound Group

  Mar 2023 - now

  Human Resources Director