Sumitro Basu

Experience

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  Shisha, The Hookah Bar

  May 2004 - Nov 2004

  Steward

  Service of different beverages including cocktails, mock tails, wine and spirit.Bar log book and inventory control.Handling and settlement of bills.

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  Hyatt Regency

  Dec 2004 - Jan 2006

  Waiter

  Proper coordination with banquet sales regarding the event.Insuring proper coordination & services to the guest regarding their event.Responsible for hiring the casual staff and the operational equipment as per the business.Assuring time management for different function.Help supervisor to make workflow for the event.Significant AccomplishmentsMerit of designing action plan for Flow of event, Concept notes, Market Orientation,Costing, Pricing etc. Over achieved the sales targets along with delightful client service. Show less

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  The Imperial

  Feb 2006 - Jul 2008

  Catering Executive

  Responsible for proper opening and closing of the restaurant.Maintaining grooming standards as per the hotel policy.Responsible for proper inventories of all operational equipments of the restaurant with theassistance of respective in charge.Responsible for the guest satisfaction.Responsible to keep the team motivation up for better output from the staffSignificant AccomplishmentsDistinction of working with the Leading Ten Restaurants across the World (Spice Route),Hotel Imperial, New Delhi.Bagged a Letter of Appreciation as core member of the Top ten fine dining restaurant of theworld from Villory & Bosch Show less

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  The Astor

  Aug 2008 - Jul 2010

  Restaurant Manager

  Responsible for smooth operation of the restaurant.Maintaining the highest standard of services to the guest.Created, developed and implemented all formalized operational systems and proceduresincluding employee handbook, flow charts, forms, check-lists, server/bartender jobdescriptions and incentive programs.Responsible to take independent decisions as and when required & to maintain exceptionalservice standards and to exceed them.Responsible to increase sales on food and beverage items and train staff on up sellingtechniques. Responsible for proper costing, and pricing of the food and beverage accordingto the current market trend.Responsible to set service standards to achieve maximum productivity and utility of thestaff.Leadership skills are attained through guest and staff interaction, staff management, andteam planning and policy administration.Significant AccomplishmentsDistinction of working with The Best Night Club of the City 2010 by ‘The Telegraph’.Distinction of working with The Best Night Club of the City 2010 by ‘The Times NightlifeAwards’. Show less

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  Afraa, Ambuja Realty Development Limited

  Aug 2010 - Jan 2012

  Assistant Food and Beverage Manager

  Responsible for smooth operation of the Restaurant and Lounge.Promote Guest satisfaction for steady repeat Business.Recognized for cultivating long term, stable staff with team-player philosophies; creditedwith increasing revenues 45% over one & half years by increasing customer base andaverage check.Demonstrated skills accommodating private parties featuring corporate heads, sportsfigures and celebrities; credited with high degree of diplomacy resolving problems withoutsacrificing customer relations.Emphasis on inventory control and business development, training of Staff.Significant AccomplishmentsDistinction of working with The Best Al Fresco Bar of the City 2010 by ‘The Times Night LifeAwards’. Show less

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  The Astor

  Feb 2012 - Sept 2014

  Restaurant Manager

  Responsible for smooth operation of Plush Lounge & Bar.Promote Guest satisfaction for steady repeat Business.Create strategic plans and reviews; implement production, quality, and customer-servicestandardsAssist in the development and implementation of new menus and food and beveragemarketing programs.Responsible for developing marketing campaign to increase visibility of the restaurant,analyze market demographics, define the target market and determined advertisingplacement.Created new Business through community involvement and active public relation program Show less

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  DoubleTree by Hilton

  Oct 2014 - Oct 2016

  Restaurant Manager

  Manage Coffee shop operation; In room Dinning; Bar operation, Food Store (Café & Deli), maintain exceptional levels of customer service.Recruit, manage, train and develop the Restaurant teamManage guest queries in a timely and efficient mannerWork within budgeted guidelines in relation to Food and PayrollDrive sales to maximize budgeted revenueDevelop menus with other members of F&B teamAccountable for monthly stock takesSet departmental targets and objectives, work schedules, budgets, and policies and proceduresEvaluate guest satisfaction levels with a focus on continuous improvementEnsure communication meetings are conducted and post-meeting minutes generatedBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsComply with hotel security, fire regulations and all health and safety legislation Show less

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  The Astor

  Nov 2016 - Jan 2017

  Food and Beverage Manager
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  PURE Canadian Gaming

  Mar 2017 - now

  Food And Beverage Supervisor