Naveen Kumar

Experience

• 

  Cognizant

  Aug 2014 - now

   Requirement Analysis and developing the requirement specification document.  Documentation of the Business rules and process flow of complex business structure of the various Insurance products  Translating the collected business requirements into business functional specification and detailed test plans.  Participates in management of customer expectations.  Collaborating with business partners to define and document Software Requirement Specification and Use Cases.  Maintain requirements within the work stream and program  Creating efficient Presentation for client facing information and assists the Manager in managing the project deliverables and meeting the deadlines.  Supports Management for Proper Corrective/Preventive Action, Root Cause Analysis. Show less  Participating in Review meeting and sending daily and weekly testing status reports to client.  Maintains all aspects of a given project, from requirement gathering to implementation.  Manages risks associated with Cost, Quality, time & scope.  Creating efficient documents for client facing information and assists the Manager in managing the project deliverables and meeting the deadlines.  Supports Management for Proper Corrective/Preventive Action, Root Cause Analysis, Non-Conformance Control. Monitors users and responses to problems.  Provided the link between the customer, Onshore team and any third-party regarding Project functionality, throughout the process. Show less Prepare hourly and daily productivity reports status to share with the Management.  Consolidate and analyzed quality report before share to client and Interaction with client about internal and external errors.  Provide feedback to the Associates for defects and Prepare RCA for defects and invalid rejections.  Handle process related escalations and share the current updates to the entire team on daily basis.  Provide the training for new hires and bottom level performers to achieve their KRA.  Conduct monthly process knowledge Tests to improve our Team quality as well as individual associates. Show less

  • Process Specialist

    Feb 2019 - now

  • Senior Process Executive

    Oct 2016 - Jan 2019

  • Process Executive

    Aug 2014 - Sept 2016