Dani Halliday

Experience

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  Elon University Writing Center

  Feb 2015 - Dec 2016

  Tutor Elon University students in writing and focus on skills such as organization, clarity, and thesis development in their papers in order to become overall better writers. Conduct research of Board of Trustees Bylaws for 30+ peer and aspirant universities.Research and write brief biographies of visiting speakers.Edit itineraries for Administrative Assistant in the Office of the President.

  • Consultant

    Jan 2016 - Dec 2016

  • Student Receptionist

    Feb 2015 - Dec 2016
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  Lighthouse Resort Services

  May 2016 - Aug 2016

  Intern

  Management intern responsible for daily customer service to deliver a personalized experience for every customer. Other tasks included money management, inventory, scheduling, and creation of customer accounts.

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  Amica Insurance

  Jan 2017 - Jun 2021

  - Improved claim resolution times by efficiently managing a caseload of 200+ bodily injury claims.- Reduced claim costs by effectively negotiating settlements with attorneys and claimants, collaborating closely with defense attorneys when necessary.- Conducted thorough investigations, gathering evidence such as medical records, police reports, and witness statements to determine liability accurately.- Achieved high customer satisfaction through empathetic listening, clear communication, and prompt attention to concerns expressed by claimants or their representatives.- Mentored new adjusters by sharing best practices and offering guidance on complex case management challenges. Show less - Improved claim resolution times by efficiently managing a caseload of 150+ claims at any given time.- Negotiated favorable settlements with claimants, attorneys, and clients to minimize financial risk for the company.- Conducted thorough investigations of complex insurance claims, gathering evidence, and analyzing relevant documentation.- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.- Achieved high customer satisfaction ratings during emotionally difficult situations by providing clear and timely communication throughout the claims process. Show less

  • Senior Claims Adjuster

    Apr 2019 - Jun 2021

  • Claims Adjuster

    Jul 2017 - Apr 2019

  • Associate Claims Adjuster

    Jan 2017 - Jul 2017
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  CLEAResult

  Jun 2021 - Apr 2024

  Marketing Outreach Specialist

  - Recruit, train, educate and develop relationships with Trade Allies to encourage effective marketing of program portfolio.- Improve client satisfaction by delivering on KPIs and customer satisfaction with timely follow-ups, diligent communication, and attentive problem-solving skills, while adhering to designated budgets and allocated resources.- Prepare monthly and quarterly activity reports, develop and deliver training materials, and track progress to goals to enhance program participation and compliance.- Organize and implement various events, including but not limited to trade shows, roundtables, and appreciation events.- Increase program awareness and public perception through proactive outreach, network development, and professional representation at conferences, trade shows, and local meetings. Show less

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  Resource Innovations

  Apr 2024 - now

  Associate Energy Efficiency Program Manager