Chris A

Experience

• 

  Platinum Technology

  Apr 1997 - Dec 1997

  Senior PC Support Specialist / Network Administrator

  • Provided senior level support to end users for PC, LAN/WAN and server applications in a 4000+ worldwide environment. Accomplishments:• Supervised a team of 3 full-time junior level I support employees in all areas of hardware, software, and network connectivity.• Recognized as first point of contact to resolved all issues via phone/field that the 1st and 2nd tier helpdesk staff was unable to resolve.

• 

  Fremont

  Jan 1998 - Feb 2000

  Senior Level Team Lead / Project Management

  SENIOR LEVEL TEAM LEAD/PROJECT MANAGER• Provided senior level and team lead support for 500+ users in a Windows NT Server and Windows 98/NT 4.0 environment.Accomplishments:• Received commendation for completing over 20 WAN infrastructure and office consolidations and openings nationwide.• Delivered superior customer service and consultative advising in the capacity of customer service contact for 25 executive managers for all central offices; provided backup support for the Eastern region. Show less

• 

  BearStearns

  Mar 2000 - Dec 2002

  Senior Technical Lead

  SENIOR TECHNICAL LEAD• Entrusted with managing the configuration, documentation and troubleshooting of 200+ brokers’ work stations on the trading floor.Accomplishments:• Recognized for delivery knowledgeable and thorough support for 100+ brokers on the trading floor. • Updated and maintained all trading software and ensured computer needs were met and issues handled and fixed swiftly.• Managed and supported Reuters, Bloomberg, Bridge/Telrate, CIS, RediPlus, CMS, BNS, Reuters Kobra, X-Trader; my efforts ensured minimal or no down time while trading, which supported overall productivity.• Fostered close professional relationships with outside vendors of trading software to ensure I and the business were kept up-to-date on all new software releases. • Continually updated personal knowledge of computing hardware operating systems and software• Maintained confidentiality and discretion when working with password protected or sensitive materials Show less

• 

  Chicago Stock Exchange

  Feb 2003 - Jan 2004

  Senior Technical Lead

  SENIOR TECHNICAL LEAD• Directed a team of three Level I Desktop Support Specialists; team was responsible for configuring, documenting and troubleshooting 200+ brokers work stations on the trading floor, ensuring all trading software was in optimal working order and all computer needs were met/resolved with speed and accuracy.Accomplishments:• Administered implementation of crucial virus software (Trend and Sophos) on 200+ Windows Personal Computers to certify user protection and to ensure users were able to carry out their routine tasks without disturbance.• Configured Malware and Defrag to run every night on all user computers to support optimal functionality. Show less

• 

  GroupM / IBM

  Jan 2004 - now

  Senior Technical Lead

  SENIOR TECHNICAL LEAD• Demonstrate expertise in delivering superior tier 2 and 3 support for network, system, LANdesk, VOIP and infrastructure support for over 500 users across the Midwest. • Oversee deployment, maintenance, and user account creation for all Laptop and Software in Active Directory and VOIP systems.Accomplishments:• Conceptualized, developed, supported, and deployed a server for Nielsen software to locally handle all tasks for users, saving them 50% of their time having to access data locally.• Orchestrated and facilitated all IT related off-site meetings instead of local on-site IT techs; efforts saved the company 40-60% of technical costs.• Charted successful course of completion for the Chicago IT team for the Office 365 roll-out to upgrade 500 users with a three day requested turnaround; project was completed in two days with zero downtime.• Headed the local Chicago IT team for the Windows 7 roll-out to upgrade 300 users with a 7-day turnaround; roll-out was finalized in 5 days with minimal downtime.• Optimized roll-out of all software using LANdesk software which conserved time and resources instead of installing software locally per user. • Upgraded and maintained all 3rd party advertising software, allowing users the confidence that they have the most current information at their disposal to help our clients.• Simplified the Chicago script to save login time; cut the login time from 5 minutes to 15 seconds Show less