Francois W.

Support Engineer

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Greater Oxford Area

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Timeline
About me
.
Education
- TOGAF® Certified
  -
  Enterprise Architect
  https://www.theknowledgeacademy.com/courses/TOGAF%C2%AE-training/
- Intec Business College
  2015 -
  Diploma Management Information Systems, General Level 3
- Intec Business College
  2014 - 2015
  City&Guilds Advanced Apprenticeship Business Administration, Management and Operations Level 3
- Pretoria Boys High School
  1992 - 1995
- Damelin
  2004 - 2005
  Diploma Banking and Financial Support Services
- Buckinghamshire New University
  2018 - 2021
  Bachelor of Science - BSc (Hons) Digital and Technology solutions Business Analyst
Experience
- Nortel Networks
  Jan 1999 - Aug 2001
  Support Engineer
- WorldWide Group
  Jan 2006 - Jan 2012
  Telephone Engineer
- OABD
  Jan 2010 - Aug 2010
  Director General of Commodities
  Commodities Broker for mined minerals for import and export
- Baseline NGN
  May 2010 - Jul 2010
  Support Engineer
- Mobile PA LTD
  Mar 2012 - Jul 2013
  Operations Director
  Reseller of all telecommunication products and support services.
- South Central Ambulance Service NHS Foundation Trust
  Aug 2013 - Dec 2015
  Lead Telephony Engineer
  My responsibilities includes the daily support of the Avaya Blue telephony systems and contact centres, support all the 999, NHS 111 and PTS contact centre agents with any technical issues. In cases of technical difficulty I support the business in their business continuity or disaster recover procedures to ensure that we can continue supporting the public in their time of need.
- 5G Communications
  Dec 2015 - May 2016
  Engineering Manager
- South Central Ambulance Service NHS Foundation Trust
  Jun 2016 - now
  Lead Telephony Technician
Licenses & Certifications
- Microsoft Office 2010
  Microsoft