Francois W.

Francois W.

Support Engineer

Followers of Francois W.273 followers
location of Francois W.Greater Oxford Area

Connect with Francois W. to Send Message

Connect

Connect with Francois W. to Send Message

Connect
  • Timeline

  • About me

    .

  • Education

    • TOGAF® Certified

      -
      Enterprise Architect

      https://www.theknowledgeacademy.com/courses/TOGAF%C2%AE-training/

    • Intec Business College

      2015 -
      Diploma Management Information Systems, General Level 3
    • Intec Business College

      2014 - 2015
      City&Guilds Advanced Apprenticeship Business Administration, Management and Operations Level 3
    • Pretoria Boys High School

      1992 - 1995
    • Damelin

      2004 - 2005
      Diploma Banking and Financial Support Services
    • Buckinghamshire New University

      2018 - 2021
      Bachelor of Science - BSc (Hons) Digital and Technology solutions Business Analyst
  • Experience

    • Nortel Networks

      Jan 1999 - Aug 2001
      Support Engineer
    • WorldWide Group

      Jan 2006 - Jan 2012
      Telephone Engineer
    • OABD

      Jan 2010 - Aug 2010
      Director General of Commodities

      Commodities Broker for mined minerals for import and export

    • Baseline NGN

      May 2010 - Jul 2010
      Support Engineer
    • Mobile PA LTD

      Mar 2012 - Jul 2013
      Operations Director

      Reseller of all telecommunication products and support services.

    • South Central Ambulance Service NHS Foundation Trust

      Aug 2013 - Dec 2015
      Lead Telephony Engineer

      My responsibilities includes the daily support of the Avaya Blue telephony systems and contact centres, support all the 999, NHS 111 and PTS contact centre agents with any technical issues. In cases of technical difficulty I support the business in their business continuity or disaster recover procedures to ensure that we can continue supporting the public in their time of need.

    • 5G Communications

      Dec 2015 - May 2016
      Engineering Manager
    • South Central Ambulance Service NHS Foundation Trust

      Jun 2016 - now
      Lead Telephony Technician
  • Licenses & Certifications

    • Microsoft Office 2010

      Microsoft