Anupam Chanchal

Quality Assurance Specialist

374 followers

Haryana, India

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Timeline
About me
Vice President | Operations, Offboarding, People Management
Education
- Central Board of Secondary Education
  -
- Delhi University
  2008 - 2010
  Bachelor of Arts - BA Management and Marketing of Insurance A
- Amity University
  2011 - 2012
  Master of Business Administration - MBA Insurance A
Experience
- IMRB International Limited
  Feb 2008 - Aug 2011
  Quality Assurance Specialist
- Royal Bank of Scotland Business
  Aug 2011 - Sept 2014
  Customer Service Analyst
- NatWest Group
  Sept 2014 - now
  Overseeing key projects, working closely with others to deliver strategic platform deployments.Translating business requirements into functional designs, and identifying business requirements or business cases to create appropriate documentation.Managing complex relationships with stakeholders, internally and externally.Onboarding and Offboarding of customers who meet the required KYC and KYB criteria. Managing Team of 20 Resources.Authorising and investigating all transactions to defined KPIsProviding specialist support by monitoring and sharing MICollecting and analysing the required information from the customers and businessesReviewing processes which could be enhanced to improve the customer experience
  - Vice President Customer Service
    Nov 2024 - now
  - Associate Vice President
    Oct 2022 - Nov 2024
  - Delivery Manager
    Sept 2020 - Sept 2022
  - Customer Service Operations Manager
    Aug 2018 - Sept 2020
  - Business Process Lead
    Jul 2016 - Aug 2018
  - Subject Matter Expert
    Sept 2014 - Jul 2016
Licenses & Certifications
- Scrum Master Certified (SMC)
  International Scrum Institute™ (Scrum Institute)
  Jul 2020
- Google Cloud Women in Financial Services Badge
  Google
  Mar 2021
  View certificate