Jeremy Bubb

Experience

• 

  Best Buy

  Jun 2008 - Mar 2016

  Operations Agent

  Worked as an Operations Agent and Repair Agent for Geek Squad most recently, where focuses were on running and growing the business from the back end. Throughout the years I worked in every department the company has to offer and with success in each.✦ Top 5 finish in the company as a department✦ Top 10 individually in the district✦ Top 20 finish in the company as a department over consecutive months✦ Employee of the Month for customer service excellence

• 

  University of Nebraska at Kearney

  Aug 2009 - Jun 2010

  Assistant Track and Field Coach

  -Formal coach for all pole vaulters, short sprinters, multi-event athletes, and hurdlers -Implementation and design of seasonal programs for each individual and event group-First Outdoor Conference Championship title in school history, against defending National Champions

• 

  Silver Creek High School

  Feb 2011 - May 2013

  Assistant Track and Field Coach

  -Event planning, in-depth training of nearly 90 athletes-Comprehensive program design from on the track to weights to off season practice.-Technical evaluations developed and put in place for sprinter, jumpers, hurdlers and throwers.-Number one HS discus thrower in the country, #6 all-time.-Numerous state qualifiers in the state of Colorado-2x State Champion in discus-4x State Champion in high jump-Nearly half of the school records were replaced in tenure

• 

  Western State Colorado University

  Aug 2011 - Jun 2012

  Assistant Track and Field Coach

  -Throws coach (javelin, shot put, discus, and hammer events)-Highest finish at National Championship in a decade (3rd for men, 6th for women)- All-American discus thrower

• 

  VoodooTronics, LLC

  Jul 2013 - Dec 2017

  Business Owner

  Group and one-one-one instruction, virus and spyware removal, registry edits, printer issues, mobile device hardware repairs and replacements, GPU (BGA) reballs, OS installs, home networking setups, hardware installations and PC assembly, data backups and recovery, jailbreaks/roots, etc.- Started as a hobby side project run from the basement of my house in 2013- Been working toward growing business through targeted advertising- Have goals of turning larger profit with increased traffic- Recently moving to new unique business model with likely success Show less

• 

  Colorado Mesa University

  Aug 2013 - Feb 2014

  Volunteer Assistant Track and Field Coach

  - Hurdlers and multi event athletes- All hurdlers improved by nearly half a second year over year in the 60m hurdles

• 

  Rachio

  Apr 2016 - Jun 2019

  Customer Experience Supervisor

  ✦ Supervised two teams of near 40 people remotely✦ 100,000+ emails sent/customers✦ Wrote and condensed nearly 100 macros for calls, emails, and chats for all agents to use✦ Reworked roughly 100 public facing documents about our products. New HTML elements and design along with new, condensed, or revised content.✦ Spearheaded a pre-sales program, capturing 6 months of data around potential users and their needs/wants and questions. This helped build a sales team by way of creating a process and documentation by which any agent could use to convert sales with little sales knowledge.✦ Helped build dozens of company process as pertains to customer service, internal and external✦ Created the company’s FAQ pages to help users better understand the product and lessen the load on our call teams✦ Oversaw data around all of our company’s promotional programs with water utilities and employee discount programs.✦ Proposed and helped design a web portal for internal and external CS teams to utilize as a one-stop shop for daily service tasks.✦ Led an in-house Wi-Fi lab used to test dozens of different scenarios customers may experience to better understand, document, and proactively combat future issues.✦ Transformed order confirmation pages to reflect need by utilities, decreasing need internally to respond to requests down the road.✦ Built a simple but effective CLI tool to help automate daily tasks that drastically decreased our handle times and employee strain.✦ Wrote 3 scripts for our public video tutorial series✦ Helped build out internal training processes for new hires✦ Kibana, HelpScout, ZenDesk, DBVisualizer, Slack, Trello, Tettra, MailChimp, Shopify, SurveyMonkey, Returnly, Shipstation, Nuclino, Typeform, etc Show less

• 

  Metropolitan State University of Denver

  Sept 2017 - Sept 2019

  Assistant Track And Field Coach

  ✦ Hired on as the assistant track and field coach to help facilitate a successful up-and-coming program.✦ Coached hurdles, high jump, short sprints, and javelin✦ Seven school records broken✦ One National Qualifier✦ Recruiting practices led to increased adoption and retention.✦ Deeper connections with student-athlete's lives on and off the field garnered increased success and trust.

• 

  Educational Institution

  Jan 2020 - May 2022

  Private Coach

  ✦ Working with developing athletes, from beginners to elite, who are looking to push themselves and refine the limits of their current athletic ability. This is achieved through use of video and in-person technical analysis, new age physiological research, situational mapping, plan and goal management, mental skills training, and strength/power development.✦ A few present spotlight athletes include: new state record holder in discus and 2x state throws champion, returning middle school sprint/hurdle champion, state multi-event athlete, established boxer, and #1 middle school girl's triple jumper. Show less

• 

  The Athlete's Forge

  Mar 2020 - now

  Founder

  ✦ Aiming to bring clarity and breadth of knowledge to all those in search of elite level athleticism. ✦ New science-backed and tested methods of training, mindful strategies to better your chances at success.✦ E-commerce focused initiative to bolster sales and marketing skills through modern online channels.✦ Initial learnings during development phases: - Taught myself HTML and CSS to better understand web design. - Squarespace - Google Adsense - Photography (basics, technique, post-processing, posting, etc) - Affiliate marketing - SEO - Advertising✦ Worked with manufacturers overseas to develop and ship products direct to Amazon for Amazon fulfillment through Seller Central.✦ Currently developing, researching, writing, and producing content for the blog and podcast.✦ Developing a mobile-first web app(s) for the Track and Field community. Show less

• 

  CoachXPro

  May 2022 - now

  Founder

  ✦ Working 1-on-1 and in group environments with athletes to improve mental skills, athletic abilities, overall fitness, nutrition, and more.✦ Athletes have ranged from 9 years up through professional and master athletes in numerous sporting events in regard to speed and power.✦ Many of my athletes are gymnasts, boxers, in soccer, football, basketball, lacrosse, baseball, and most notably track and field.✦ Other services now include: camps, coaching clinics, photography packages, competition evaluations, gait analysis, weightlifting, annual plans, seminars, and virtual feedback.✦ This year's most notable athletes are number 1 in the state for their respective events, many more top 10, State record holders, Master's Championship finalists, college-bound recruits, college conference finalists, and more. Show less