Elaine Thomson

Experience

• 

  BSkyB

  Jan 1997 - Jan 2003

  Trainer

  Equip staff with the knowledge, practical skills and motivation to carry out work-related tasks. Helped with ongoing, long-term improvement of employees' skills, enabling them to fulfil their potential within their organisation. Produced training materials for in-house courses.

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  NTL Bellshill

  Jan 2002 - Jan 2004

  Training Manager
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  Gala Coral Group

  May 2004 - Nov 2006

  Communications and Training Manager

  Undertook the planning, development and delivery of Gala's internal communications, including monthly newsletter and member's noticeboard for all communications and publications. Delivered induction, engaged with customers to identify training needs. Develop soft skills programmes to meet those needs.

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  The City of Edinburgh Council

  Nov 2006 - Jan 2009

  Senior Learning and Development

  Consulted with key stakeholders of best training to meet thier needs of the business. Designed and Delivered bespoke training. Evaluated the impact of the employee training and the effectiveness of training programs. Improve the productivity and efficiency of the personnel within each business area.

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  UK Smart Metering Group

  Nov 2009 - Oct 2010

  Head of Business Operations

  I joined the business in 2009 and responsible for staff management, training, services and product delivery.Managing the day to day operations, performance results ensure business regulatory compliance, building employee capability through competency based development. Managed, coached and developed 30 managers, drove process improvements across operations to optimise performance, improved recruitment application process, developed HR policies and customer service practices to ensure business delivers a positive experience for the customer when interacting with the business. Proactively examined and resolved operational issues and constraints, made improvements to increase efficiency and productivity.I have considerable expertise in the field of learning and development and well positioned within UKSMG to build the Group’s skill base and reputation for exceptional customer service. Show less

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  BSkyB

  Dec 2010 - Apr 2014

  CSG - Management Development Coach

  Coaching managers, embed learning that targets behaviours with the focus on achieving business results. Designing and implementing training programmes that focus on behaviours, for the Leaders within Sky contact centres. Consulting with key stakeholders at all levels to identify training and ensure programmes are designed to meet the demands of their business area. Work in collaboration with evaluation team to ensure all training programmes are evaluated to highlight a shift change in results. Facilitating sessions with great passion and helping people to have insight into their own development, challenging leaders on their current thinking and stretching them to break away from the cycle of how they currently do things. Support and embed the programmes by observing leaders and coaching them to fully embed the learning. Show less

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  None

  Apr 2014 - Aug 2015

  Career Break
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  Sodexo

  Sept 2015 - now

  Learning Development Manager