Dan Hurley

Experience

• 

  UPS

  Jan 1988 - Nov 1998

  • Industrial Engineering Supervisor

    Jun 1996 - Nov 1998

  • Hub Supervisor

    Jan 1988 - Jun 1996
• 

  LoJack Corporation

  Jan 1998 - Jan 2007

  Regional Field Operations Manager / Business Development Manager
• 

  Dish Network

  Jun 2008 - Jan 2014

  Successfully led Third Party Subcontractors that provided sales, installation, troubleshooting and repair of DISH Network services in the Midwest Region for the country’s 2nd largest satellite TV provider through consultative/persuasive approach. • Managed territory to achieve targets for metrics related to sales, customer satisfaction, quality, cost, performance, and other key metrics that supported business objectives• Continual review of individual performance results with subcontractors and develop improvement plans to meet key targets and metrics• Facilitated up-training and performance review meetings with subcontractors and their staff• Acted as a liaison between Subcontractors and DISH Network to help identify and resolve issues• Conducted field inspections of completed and in-progress service to ensure consistent quality and experience standard were being deliveredHighlights• Successfully deployed a high level of quality standards to ensure a consistent customer experience across all fulfillment channels• Improved customer satisfaction scores, by 6%, as well as other key metrics Exibir menos A multi-site manager of the Chicago Metro and Southwest suburban facilities with primary responsibility for all aspects of the service division including; sales, customer satisfaction, quality, warehouse operations, fiscal efficiency, operational efficiency, mentoring and development of direct reports, detailed metrics review and improvement of KPI’s, and continual process improvement and refinement. Highlights• Improved daily completion rate by over 7% to consistently over 90%• Customer satisfaction scores improved by 8%• Increased operating cost efficiency by 16%• Reduced return service call rate by nearly 25% Exibir menos

  • Regional Operations Manager

    Jan 2011 - Jan 2014

  • General Manager

    Jun 2008 - Jan 2011
• 

  CalAmp Wireless Network Corporation

  Jan 2014 - Jan 2019

  Domestic Network Operations Manager

  Led a team of regionally based RF network engineers that managed the RF Network of LoJack’s Stolen Vehicle Recovery Network consisting of radio base stations in the US and Canada• Responsible for managing the maintenance, repair, quality standards, and upgrades activities of the network to ensure maximum station up-time and FCC compliance on a 24/7 basis through a high degree of adaptability, held direct responsibility of sites in the Midwest• Managed full life-cycle of new and existing base stations, identify potential sites, model proposed coverage areas with industry specific software, negotiate terms and leases with the site owner, coordinate construction with contractors, fulfill FCC licensing, on the ground testing and verification of propagation• Project management of systems and network upgrades, worked with Finance, Supply Chain, Engineering, and Firmware teams from design to testing to deployment • Extensive collaboration with Law Enforcement, Sales, and Operations departments on new initiatives and market launches Highlights• Managed the largest field upgrade project in the company’s history consisting of full network radio equipment swap/upgrade and internal system, on time and under budget• Implemented national standardization of maintenance and repair procedures and quality standards• Created network performance metrics and reporting Exibir menos

• 

  Reliable Fire & Security

  Jun 2020 - Jan 2023

  Operations Manager

  Direct management of the full service operations of this regional leader in the fire safety industry through several groups, technicians, service coordination, project management, and in house service shop, that provide onsite inspections, repairs, and installation of fire alarms, sprinkler suppression systems, special hazard suppression systems, portable fire suppression equipment, and security-based products.

• 

  ASC Engineered Solutions

  Jan 2023 - now

  Mechanical Specialist