Nicki R.

Experience

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  Canadian Tire Corporation

  Mar 2005 - Mar 2006

  Customer Service Representative

  • Processed returns and exchanges• Approached customer relations in a diplomatic and professional manner• Processed cash, debit, and credit card transactions• Executed profit counts and balanced cash till• Aided customers with any queries regarding products

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  Leisure World

  Mar 2006 - Jun 2006

  Dietary Aide

  • Assisted with food distribution• Ensured that the residents were served the required servings and portions

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  Sears Canada

  Jun 2006 - Nov 2007

  Sears Catalogue Associate & Switchboard Operator

  • Routed customer calls to various departments and took messages• Made Weekly Store-wide announcements• Counted float and distributed change to the various departments• Organized sales by product searching through the Sears Catalogue and Website• Processed bill payments of the Sears Credit Card and debit and credit card transactions• Processed customer returns• Ensured that cash till was balanced

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  GARDA

  Nov 2007 - Nov 2008

  Security Guard & Retail Loss Prevention Guard/Private Invesigator

  • Ensured that establishment safety and emergency procedures are followed, and respond to fire alarms, bomb threats and other emergencies• Followed radio and emergency telephone procedures• Enforced regulations of an establishment to maintain order and resolve conflicts• Patrol assigned areas, on foot to guard against theft, shoplifting, and vandalism

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  City of Brampton

  May 2008 - Dec 2010

  • Monitored city inventory on an ongoing basis and made detailed records of city owned properties• Collaborated with colleagues to ensure the insurance certificates for lessees were updated • Registered clients in various city-wide programs• Dealt with customer queries regarding payment and programs

  • Realty Administrative Assistant

    Aug 2008 - Dec 2010

  • Office Administrator

    May 2008 - Sept 2008
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  The Policaro Automotive Family

  Jul 2008 - Aug 2011

  Service Call Centre Representative/Concierge

  • Demonstrated flexibility to assume work shifts on a short notice and to travel to designated car dealership• Approached guest relations in a diplomatic and professional manner resulting in increased customer satisfaction, referrals and repeat business• Scheduled service appointments• Called guests to inform them of recalls and to remind them of their service appointments

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  Elections Ontario

  Oct 2011 - Oct 2011

  Polling Day Revision Assistant (PDRA)

  • Ensured that electors were properly processed to allow them to vote• Assisted electors in completing the appropriate paper work to add them to the list of electors and/or to make corrections to the elector’s name and/or address• Maintained and returned the completed forms and the unused forms to the Return Officer (RO) as directed• Reported to the Supervising Deputy Returns Officer (SDRO)• Complied with confidentiality of elector’s information as per the Ontario Privacy Act

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  Gestalt Institute of Toronto

  Oct 2011 - Mar 2013

  Administrative Assistant

  • Provided sound administrative assistance to the Office Manager, Executive Director, Faculty, Students and the general public• Registered students and other program participants to attend workshops offered by the institute• Managed the Institute's Website and ensured that the information was up-to-date and correct

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  G4S

  Jul 2012 - Jan 2013

  Bilingual Service and Cash Solutions Coordinator

  • Dispatched armed guards to the various ABMs across Canada• Provided superior customer service to all internal and external clients in English and French• Handled all inbound and outbound calls in a diplomatic manner and ensured that there was appropriate follow up and documentation

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  RBC Dominion Securities

  May 2013 - Jun 2014

  Operations Administrator

  • Processed same day cancellations and change requests that came in through MessageNet before 4 PM and consistently met assigned deadlines• Verified the completion of manual internal account transfers in BTS and Fundserv• Followed up with the fund companies for manual domestic and offshore internal account transfers resulting in the successful settlement of transfers• Investigated rejected trades and determined the cause for rejection• Reinstated trades and ensured that they were successfully processed Show less

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  RBC PH&N Investment Counsel

  Jun 2014 - Nov 2014

  Private Client Administrator

  • Provided assistance to the Vice President/Investment Counselor in support of all daily and ad hoc administration requests• Ensured trades were processed accurately and in a timely manner• Managed client account transactions daily by ensuring that trades settled correctly and that accounts had sufficient funds for fees withdrawal

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  JLT Re

  Feb 2015 - Jun 2017

  Executive Assistant

  • Supported a team of Executive Vice Presidents in Toronto and Montreal in both English and French• Maintained communication with key contacts in our Philadelphia, Montreal, London, and Toronto offices during a company wide merger to ensure a seamless transition• Planned and executed various company events from dinners to golfing trips where I negotiated with the vendors to ensure that we remained within the budget

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  Wholesome Mind Health Coaching

  Jan 2017 - now

  Certified Health and Life Coach

  I provide my clients with the right system, support, and accountability that they need to work through any limiting beliefs that are preventing them from living the life they desire. I also help my clients to cultivate healthy lifestyle habits so that they can be their best - physically, mentally, emotionally, and spiritually.

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  Mino Care

  Jul 2020 - now

  Mommy Blogger

  I write about current events and raise awareness around social issues, mental health, and emotional wellness topics as it relates to Black parents and caregivers with a special focus on Black mamas. I also share practical tips to help them improve the quality of their day-to-day life.