Steven Kao

Experience

• 

  T & T Supermarket

  Jun 2014 - Nov 2015

  Grocery Associate

  - Stocked items - Provided customers with assistance locating items - Performed price and expiration date checks.

• 

  Sunglass Hut

  May 2017 - Aug 2018

  Retail Sales Manager

  - Motivated and trained 4 associates - Improved store practices to help reach sales goal per month to at least 100% - Handled complaints, worked with asset protection and law enforcement to stop thefts and operated the POS for transactions.

• 

  Saje Natural Wellness

  Aug 2018 - Nov 2021

  Sales Team Lead

  - Train and motivate up to 10 team members at a time- Achieved multiple consecutive mystery shop reports of 100% - Performed most operational duties including but not limited to inventory management, merchandising, weekly reports, and coming up with strategies, events and growth plans to develop the team, and improve store performance based on live observations and KPI data.

• 

  Leading Edge Electric Inc.

  Mar 2021 - May 2021

  Student Business Consultant

  - Communicate and gather information from the client to identify the business' needs/weaknesses- Creating a TOR detailing the specifics of the project- Conducting research on a variety of programs that would fit the client’s criteria- Presenting a single best-fit recommendation out of a list of alternatives based on the criteria and research- Have weekly meetings with the client to present deliverables in order to track progress and identify if any adjustments need to be made in terms of direction▪Suggest an implementation plan going forward Show less

• 

  Trail Appliances BC

  Jul 2021 - Dec 2022

  - Analyzing Data and Reconciling account balances (AP/AR reports)- Training New Admins on policies and procedures for all 11 branches within BC- Collaborating with sales team, managers, warehouse, and customer support team to ensure a complete experience is provided for the customer both pre and post-delivery - Utilizing SYSPRO for: Customer Database Management, Data entry, Inventory management- Taking care of customer payments, refunds, pick-ups, returns- Addressing and directing customer inquiries both in person and over the phone

  • Tier 2 Office Administrator

    Sept 2022 - Dec 2022

  • Office Administrator

    Jul 2021 - Aug 2022
• 

  City of Burnaby

  Dec 2022 - now

  - Managing and maintaining inventory levels for the city- Performing cycle counts for the city’s inventory including but not limited to vehicle parts, parks equipment, bulk fluids, bulk materials, snow material, electrical material, fuel, etc.- Analyzing variances discovered from cycle counts and identifying potential causes using SAP ECC- Analyzing historical movement data as well as inventory KPIs (turnover, stockout) to determine min, max stocking levels and reorder points- Communicating with end users of new parts to be stocked to determine usage and stocking levels- Managing multiple excel spreadsheets Show less

  • Inventory Clerk

    Feb 2023 - now

  • Clerk 3

    Dec 2022 - now