Emma Derrick

Experience

• 

  Lloyds Bank

  Jul 2002 - May 2003

  Personal Account Manager

  Meeting bank customers to discuss finances. Role included selling personal loans; credit cards; home, health and car insurance; account opening; sales administration, including dealing with figures and targets.

• 

  Britannia Building Society

  May 2003 - Aug 2004

  Branch Mortage Advisor

  Dealing with general customer queries and discussing finances. Including; providing mortgage advice; selling home, mortgage protection and life insurance, personal loans, credit cards, referring customers to the Branch Advisor. Also dealing with sales and account administration, and achieving both individual and branch targets set.

• 

  Haart Estate Agents

  Aug 2004 - Sept 2006

  Independant Mortgage Consultant

  Providing advice on Mortgages and related products. Achieving business targets within all regulatory requirements. Working and liaising with Estate Agency colleagues to maximise mortgage and other sales opportunities. Providing good quality service to clients.

• 

  Skipton Building Society

  Sept 2006 - Aug 2007

  Branch Manager

  To lead, coach and manage the branch team to ensure delivery of the branch plan. Staff development, managing and delivering targets. Providing advice on Mortgages and related products. Providing excellent customer service to customers and dealing with sales and account administration.

• 

  JobServe Events Ltd

  Sept 2007 - Feb 2012

  Marketing and Event Manager

  To successfully manage and develop a portfolio of Business2BusinessShows throughout the year, ensuring that each event is delivered to company standards. Key responsibilities included: Coordination and project management of individual events; To have a complete and thorough understanding of the company’s marketing and promotion activities and policies; Develop new and existing sponsorship and strategic partners for each event; To deliver the event to agreed standards by motivating and managing the Event Team, ensuring attention to detail is maintained, deadlines are met and the event achieves its objectives; Plan and present quarterly show updates to the General Manager including post-event, marketing and data evaluation/feedback for use externally and internally; To ensure that each event achieves or exceeds target revenue and profitability by continually monitoring and controlling sales revenue, marketing activity and event spend; Responsibility for the profit & loss of each show in my portfolio. Continued responsibilities included management of the marketing for JobServe Events and the marketing team – as set out in the below Marketing & Promotions Team Leader role. This role formed part of the management team within JobServe Events and as such gave me the ability to be involved with the corporate strategy and aims of the business. This enabled me to develop my role to into corporate business development; sourcing new contracts for the business and attracting new stakeholders and sponsors for the events. Show less

• 

  Claims Consortium Group

  Feb 2012 - Apr 2017

  Supporting the Team Leader in running their team. Running the team in the absence of the team leader, including responsibility to meeting SLA’s, producing MI and carrying out team huddles. Managing emergency claims to ensure targets and services level agreements are met. Handling complaints. Maintain a professional manner while liaising with clients, suppliers and customers. Maintain a high level of confidentiality while dealing with data. To liaise closely with other Team Leaders to see where support is required against the capacity of their own team workloads. Prepare for personal development reviews and provide evidence of your successes. Assist with ongoing training with staff on the out of hours shifts Show less To provide an out of hours ‘emergency’ service to various clients; liaising over the telephone with homeowners/tenants and tradesmen/contractors to ensure that repair works are carried out. Providing an administrative support to the various insurance teams within the company: liaising with homeowners, contractors and Surveyors; compiling insurance survey reports; updating databases. Providing excellent customer service to internal and external customers. Within my role I also take on a more senior position and provide training and support to the rest of the team. Show less

  • Deputy Team Leader

    Nov 2015 - Apr 2017

  • Emergency Administrator

    Feb 2012 - Nov 2015
• 

  NHS England

  Feb 2017 - Sept 2019

  Network Assistant to South West Cancer Alliances

  As the Assistant for the South West Cancer Alliances I work closely with a wide range of local staff and patients, ensuring the national priorities for cancer are achieved locally. I support the Cancer Manager, Clinical Leads and Programme Managers through the provision of comprehensive administration and project support services.The South West Cancer Alliances cover over 5 million people from Gloucester to Cornwall. The Cancer Alliances play a key role in driving the changes needed deliver the national cancer strategy "Achieving World-Class Cancer Outcomes: a Strategy for England 2015-2020". Bringing together local clinical and managerial leaders from providers and commissioners who represent the whole cancer pathway, Cancer Alliances provide the opportunity for different ways of working to improve and transform cancer services. Show less

• 

  Somerset Clinical Commissioning Group (CCG)

  Sept 2019 - Dec 2020

  Temporary change of role within the CCG due to the COVID-19 pandemic.As Operational Manager for the Somerset CCG Incident Control Centre my role has been a system co-ordination role which involves setting up the ICC and ensure the effective management of the log keeping, administration and communication functions of the ICC in support of the Incident Director. Delivering the local programmes of cancer transformation as part of a Service Development and Clinical Engagement Team, working in collaboration with patients, stakeholders, and clinicians, to build patient centred and high quality services that are sustainable and cost effective. Leading in the delivery of implementing a county wide approach to the living with and beyond cancer agenda.

  • ICC Operational Manager

    Mar 2020 - Dec 2020

  • Cancer Projects Lead Officer

    Sept 2019 - Dec 2020
• 

  NHS England

  Jan 2021 - now

  Leading the Referral Optimisation and Advice and Guidance workstream within the regional outpatient transformation (OPT) programme. Working as part of the regional OPT team in delivering an effective service, supporting managers and staff across outpatient care, to deliver on the Long Term Plan commitments; to reduce the number of appointments nationally and improve care for patients. Driving transformation as well as value for money in planning, commissioning and service delivery. Show less

  • Clinical Improvement & Transformation Manager

    Feb 2024 - now

  • Referral Optimisation Manager

    Dec 2021 - Feb 2024

  • Outpatient Programme Co-ordinator

    Jan 2021 - Dec 2021