Apoorva Vatsa

Experience

• 

  The Nilgiri Dairy Farm Pvt.Ltd.

  Apr 2013 - May 2014

  IT Analyst

  • Provided back end SAP support to all POS stores across Bengaluru• Provided L1/L2 query resolution on SAP for the stores

• 

  CSC

  Jun 2014 - Apr 2017

  Production Controller

  • Monitor delivery assurance to enhance and maintain production and quality standards• Ensure compliance with ISO standards• Clear recording of training and quality reports and documents for future references• Ensure compliance to QMS standards• Implement measurements and metrics in compliance with the quality, TAT, production and error trends• Provide quality assurance services to project teams• Involved in coaching employees on proper use of the QMS, project management, quality management, risk management, business continuity and information security• Gather and analyze key performance indicators to improve process and organizational results• Collect, analyze and manage customer feedbacks for CAPA identification until closure• Perform process reviews, FMEA and implement control enhancements• Coordinate SOX procedure controls testing and defect identification• Perform transition audits to ensure the new project is prepared for transition and is business ready in the later stage• Monitor and report out any Data Privacy Incidents and provide mitigation plans for any exceptions reported out/identified• Conduct Business Impact Analysis sessions with process owners to identify and prioritize critical business processes and minimal recovery periods along with developing the BC Plans and align with site specific Emergency Response teams• Work with operational Controls Lead and process owners to test Business Continuity readiness and report results• End to end coordination and assistance in driving the incident management procedure via acknowledgment, timely updates to the client, discussions on mitigations, reviewing the process and controls, providing improvements to provide reasonable assurance that any similar future errors would be averted• Represent Information Systems in Internal / Certification / Surveillance / Client audits across the function Show less

• 

  DXC Technology

  Apr 2017 - Nov 2017

  Senior Assistant Business Process Services at DXC

  • Monitor delivery assurance to enhance and maintain production and quality standards• Ensure compliance with ISO standards• Clear recording of training and quality reports and documents for future references• Ensure compliance to QMS standards• Implement measurements and metrics in compliance with the quality, TAT, production and error trends• Provide quality assurance services to project teams• Involved in coaching employees on proper use of the QMS, project management, quality management, risk management, business continuity and information security• Gather and analyze key performance indicators to improve process and organizational results• Collect, analyze and manage customer feedbacks for CAPA identification until closure• Perform process reviews, FMEA and implement control enhancements• Coordinate SOX procedure controls testing and defect identification• Perform transition audits to ensure the new project is prepared for transition and is business ready in the later stage• Monitor and report out any Data Privacy Incidents and provide mitigation plans for any exceptions reported out/identified• Conduct Business Impact Analysis sessions with process owners to identify and prioritize critical business processes and minimal recovery periods along with developing the BC Plans and align with site specific Emergency Response teams• Work with operational Controls Lead and process owners to test Business Continuity readiness and report results• End to end coordination and assistance in driving the incident management procedure via acknowledgment, timely updates to the client, discussions on mitigations, reviewing the process and controls, providing improvements to provide reasonable assurance that any similar future errors would be averted• Represent Information Systems in Internal / Certification / Surveillance / Client audits across the function Show less

• 

  EY

  Jan 2018 - May 2019

  Technology, Media and Telecommunications advisory Technology, Media and Telecommunications Risk Advisory

  • Consultant

    Sept 2018 - May 2019

  • Associate Consultant

    Jan 2018 - Aug 2018
• 

  Commonwealth Bank

  Jun 2019 - Nov 2021

  Senior Risk Analyst
• 

  Home

  Dec 2021 - now

  Stay-at-Home Mom

  On a career break to take care of my twins