Terra Gordon

Experience

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  Vantage Credit Union

  Jan 2012 - Jan 2014

  Teller Financial Service

  ✨Assisted credit union members and branch support with banking transactions ✨Properly managed credit union members banking accounts✨Managed high volume demands, cash and checks in a fast-paced atmosphere✨Exceeded monthly sales referrals, quota’s and loans generating additional revenue for the credit union✨Effectively balanced cash drawer, checks and bank vault daily

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  1st Financial Federal Credit Union

  Jan 2014 - Jan 2016

  Financial Specialist

  ✨Assisted credit union members and branch infrastructure daily in conducting financial transactions✨Developed client relationships by providing trusted advise on the credit union products and services in person and on calls✨ Forecasted members account planning from a 1 to 2 year time horizon to properly to have them approved for loans in the future and made recommendations on how to improve their credit score✨Successfully balanced high cash and checks volumes in a time-conscious environment✨Reconciled and balanced multiple general accounting ledgers for all the tellers✨Achieved monthly sales in referrals, quota’s and loans bringing additional revenue into the credit union✨Boosted revenue for the credit union in developing promotional advertisements of the product and services✨Partnered with multiple Enterprise Rent-A-Car locations to accompany in the car selling process✨Lead multiple time sensitive projects amongst the different branches to introduce different ways to bring in additional revenue for the credit union✨Campaigned with the credit union members to bring awareness and revenue to the credit union outreach community services programs✨Ensured the projects were successfully delivered-on time, on budget and aligned with the Credit Union standards✨Supervised weekly audits on the tellers cash drawers to adhere banking procedures were being attested Show less

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  Wells Fargo Advisors

  Jan 2016 - Mar 2020

  ✨Execute financial transactions and securities trading for 36,042 accounts with $532 billion assets under management in a fast pace deadline driven environment✨Process shareholders tax harvest submissions In charge of processing time sensitive daily reports and communicate to the team to prevent trade correction errors✨Properly code diversified managed accounts correctly using the BETA platformLiaison between financial advisors and multiple operational departments to complete low to high risk requests✨Exercise sound judgement in escalated problem-solving trading and troubleshooting situations to produce efficient outcomes✨Resolve branches complaints through multiple communication channels before SLA’s deadline✨Consult with the advisory service desk, branch associates and multiple operational departments answering in-bound callsReview time sensitive trading portfolio’s, documents and analyses to evaluate for accuracy ✨Organize meetings to implement more efficient daily processes to provide a better service for the front and back office✨Validate revisions to the department policies and procedures to reduce exposure to risks for the company and clients✨Bridge gaps in deficiencies to align with the key risk indicators✨Train and critique onboarding team members the team processes Show less ✨Facilitated alternative investment vehicles transfers and re-registrations amongst accounts and multiple broker dealers✨Processed, revised and submitted substantial critical documents amongst clients, fund companies, multiple operational departments and custodians to adhere the transfers and re-registration will completed smoothly and accurately before monthly and quarterly deadlines✨Responsible for having the trailer commissions paid to the Financial Advisors before monthly and quarterly deadlines✨Conducted monthly conference calls with business partners to review any logistical changes for the trailer commissions files to prevent any operational risks of the financial advisors not being paid before the deadlines ✨Prepared high-level commission reports and chart trends monthly and quarterly to the Financial Advisors✨Identified gaps in deficiencies in the transfers/re-registrations and commission arena’s to create a streamlined process in decreasing processing time by up to 20%-30%✨Brought the department into compliance in successfully passed the audit test by developing the policies and procedure/controls for the transfers and re-registration process✨Prioritized, tested then supervised multiple requests to maintain necessary controls and procedures to ensure accuracy ✨Reviewed colleagues controls to determine high moderate and low risks rankingsRedesigned the training manuals for the trailer commission process for the new hires✨Supported all the inbound and outbound calls to the branches with inquires, complaints and escalations for the transfers and trailer commissions✨Launched an innovative web page for financial advisors to easily access the alternative investments transfer documents, commission schedules and vital upcoming changes Show less

  • Trading Service Representative II(Portfolio Implementation)

    Feb 2017 - Mar 2020

  • Securities Operations Service Specialist II

    Jan 2016 - Feb 2017
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  Benjamin F. Edwards & Co.

  Mar 2020 - now

  Associate Vice President, Trading Analyst