Vanessa Dijoux

Experience

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  Géant - Groupe Casino

  Aug 2003 - Jul 2004

  Adjoint Responsable Service Clientèle
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  BNP Paribas

  Aug 2004 - now

  Main mission: understand, contribute to and challenge Group Conduct and Controls guidelines for all non financial risk management and design action plans to facilitate and ensure accute and agile implementation by transversal owner teams.Provide worldwide transversal governance to ensure a sustainable non-financial risk framework fof the Permanent Control and management within CIB (Corporate and Investment Banking). Syndicate and coordinate with key stakeholders in the implementation and reporting of acted regulatory or transformation projects. Guide Chief Conduct and Control Officers and Operational Permanent Controllers to ensure a normalised understanding of the Operational Risk Framework Management and its assessment methodologies. Conduct change impact assessments for Business Lines for new risks. Coordinate with IT teams to align tool’s evolution. Show less Main mission: act as the COO chief of staff for senior executive directives’implementation from impact studies to budgeting to implementation and reporting .Supervise day-to-day general and financial operations and manage budget for the department. Guide front officers and interact with stakeholders to define responsibilities, and performance management and reporting. Provide support for execution of overall governance framework to ensure compliance with regulations and business development initiatives. Collaborate with strategic and operational firm-wide committees and project teams, while representing FO heads. Engage various stakeholders for implementation of strategic action plans. Render tactical support to the business executives by chairing meetings, preparing presentations, and reporting KPIs. Assess potential/existing risks for seamless department-wide operations. Show less Main mission : design target operating model for reducing 25% of operational costs of client servicing teams and create a nearshoring platform to host activities in scope, including securing budget and syndicating with countries COOs.Directed EMEA client services managers and managed implementation of the departments’ processes and utilisation of tools, while developing a performance monitoring tools. Headed teams’ functional management for 25 countries with over 220 personnel. Oversaw and defined budget valued at 5.3M Euro per annum. Delivered pre to post trade services to corporate and financial institutions, including tier-1 customers for a wide range of asset classes. Recognised and devised corrective actions and reports on risks affecting the business operations progress such as conduct, compliance, business continuity, and fraud.Ensured timely execution and delivery of the newly developed platform from the activity transition of eight teams from multiple countries, with recruitment in five native languages for the first half of the target size of 94 staff, and by using innovative sourcing methods. Show less Main mission : design and implement target operating model to ensure consistent and efficient merge of two departments of 3 teams and run them to the highest level of performance and client satisfaction. Structured end-to-end change management initiatives across 2 different teams. Headed a team of 45 personnel and six direct reports for seamless operational activities. Ensured appropriate utilisation of available resources through recruiting, coaching, and monitoring via KPIs, while securing annual budget with FO and Top management. Supervised post integration of corporate banking teams.Implemented actions for team development leading to obtaining ISO 9001:2008 certification. Show less

  • Business Programme Manager - Conduct & Control Chief Office

    Jun 2021 - now

  • Manager Business Management - Corporate Coverage and Transaction Banking

    Jan 2019 - May 2021

  • Head of EMEA CIB Client Service

    Apr 2016 - Dec 2018

  • Head of UK CIB Client Service

    Apr 2013 - Jun 2016

  • Head of Valuations team London

    Aug 2010 - Mar 2013

  • Deputy Global Head of Client Referential

    Aug 2009 - Jul 2010

  • Head of Global coordination Client Referential

    Aug 2006 - Jul 2009

  • Client Referential team member

    Aug 2004 - Jul 2006