Vivek Sharma

Experience

• 

  Escorts Limited

  Jan 1990 - Jan 1993

  Sales and Service Engineer

  Sold and provided technical support to dealers on Claas harvester combines and farm tractors

• 

  IBM

  Jan 1994 - Jan 1996

  Research Assistant

  Worked as a Research Assistant at IBM while at school in Florida Atlantic University

• 

  MCI Telecommunications Corporation

  Jan 1997 - Jan 2006

  Senior System Engineer

  Performed Systems engineering functions – designing data and information flow between systems with focus on information security and storage.• Translated Systems Requirements into Software Requirements, analyzing, designing, developing, testing and support of product knowledge and providing input to marketing and sales team on new product design and enhancements.• Worked with Systems Test teams by reviewing and providing feedback on test plans and procedures, supporting the product through the iterative testing and bug fixing cycle.• Products and Automated Call Processing applications developed and supported include 1-800-COLLECT, Prepaid and Postpaid cards, Tele Relay Services, IP Telephony products. Show less

• 

  Verizon Business

  Jan 2006 - Jan 2017

  Led and managed projects with budgets of $250K - $1.5M and team of 9 across US and Europe and India. Oversaw the successful assessment, planning, development and implementation of eCommerce, Portals, Web 2.0, Unified Communication platforms and Infrastructure projects to name a few.• Established and tuned software and development processes to increase productivity, reducing manual processing time between 30%-50%. Adapted to varying requirements and aggressive schedules in budget.• Performed senior management level status reporting and customer level demos and training.• Hired, onboarded and mentored 15-20 new hires and junior staff, virtually and one-one-one. Show less Assessed all new requests for the Verizon Enterprise Ordering line of business group for level of effort and complexity and then provided a high-level design approach to management.• Partnered with architect team members to design new Ordering, Provisioning, Billing and Trouble Management processes and system flows for new products, including Unified Communications and Collaboration as a Service (UCCaaS), Private Internet Protocol (PIP), Voice over Internet Protocol (VoIP).• Part of several ‘Tiger’ teams to solve mission critical problems rearchitecting a solution to logically break down a large Enterprise order with over 500+ locations and 1000+ products so that the order would render quickly on-line.• Designed and implemented an in-house user request and management system for the ordering system with 2 levels of approval (Manager and Trustee). Show less

  • Sr. Member Technical Staff

    Jan 2012 - Jan 2017

  • Principal Engineer

    Jan 2006 - Jan 2012
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  Xorail

  May 2018 - Dec 2019

  Technical Program Manager
• 

  Wabtec Corporation

  Jan 2020 - now

  Senior Product Manager