Experience

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  Akj internet café

  Jan 2006 - Jan 2007

  Junior manager

  •Creation and maintenance of a network for 30+ Computers•Providing User support•Advising Owner on decision making pertaining to system upgrades and other IT related issues•Maintenance and installation of Cybercafé Pro and Quick books software.

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  National maintenance training and security company limited

  Nov 2006 - Sept 2015

  System administrator (programmer 1)

  •Network maintenance / Network Support such as resolving DNS, DHCP, TCP/IP, and other network issues. •Well verse in the Microsoft Office Suite •Active Directory experience•Computer repairs •User support •Desktop Level Support Troubleshooting: hardware, software and printer issues. •Experienced working with NT, 2000 and 2008 Server •Experienced with SQL query generation. •Experienced with Microsoft Solomon •Configuring new machines •Advising on implementation of new IT policies •Remote support which also included site visits when necessary. •Software testing •Experienced with SAP Crystal Reports: Business Intelligence Software •Backing up of databases and servers. Show less

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  Asco group

  Jun 2016 - Oct 2017

  User support engineer

  • Providing support to all users from the entire ASCO group.• Active Directory administration.• Setting up/Reimaging of computers.• Troubleshooting software and hardware issues.• Providing Network support and remote support• Providing a high level of customer service for both local and international customers.• And all other duties accompanying the support of users for the organization.

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  Industrial plant services limited (ipsl)

  Mar 2018 - Aug 2018

  Systems analyst

  • Support LANs, WANs, Internet, and intranet systems.• Troubleshoot problems reported by users. •Configuring, Maintaining, and deploying IP Phone Systems• Provide helpdesk service to end-user, troubleshooting issues related to hardware, applications, networks and emails.• Maintain network and system security.• Monitor networks to ensure security and availability .• Evaluate and modify system's performance.• Identify user needs.• Maintain integrity of the network.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Software Upgrades• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• Maintain network servers such as file servers, VPN gateways.• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, smartphones, security updates and patches.•Procurement•Working on multiple projects. Show less

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  Caribbean financial group

  Sept 2018 - Apr 2019

  It support specialist
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  Proman

  May 2020 - now

  Ensures that all changes are managed in a controlled manner, including standard changes and emergency maintenance relating to business processes, applications, and infrastructure.

  • Information Technology Support Team Lead

    Nov 2022 - now

  • Change Management Lead

    May 2020 - Nov 2022