Aakash Goyal

Experience

• 

  Tata Steel

  May 2017 - Jun 2017

  Summer Intern

  Enhanced Tuyere Durability: Identified failure causes and proposed recommendations to extend its lifespan

• 

  Capgemini

  Sept 2018 - Jun 2021

  Automation developer with Strong OCR and API Development Skills- Developed more than 10 REST APIs to seamlessly read and store handwritten reports, resulting in an exceptional 63% improvement in user journey time- Designed a wide range of reusable components for Blueprism software, incorporating over 45 actions to automate Excel operations and enhance overall productivity- Extensive experience working with leading RPA platforms, including UIPath, Automation Anywhere, and Blueprism, for successful implementation of automation projects- Proficient in utilizing Jira, Visual Studio IDE, C#, SQL, and Visual Basic languages for development projects. Show less

  • Associate Consultant

    Jul 2020 - Jun 2021

  • Senior Analyst

    Sept 2018 - Jun 2020
• 

  Asian Paints

  Apr 2022 - Jun 2022

  Product Management Intern

  Designed a One-Point application roadmap on the Salesforce platform to improve sales team efficiency by 25%- Conducted over 7+ in-depth interviews and carried out 3 field visits to meticulously analyze and gather insights, enabling the creation of 13+ optimized workflows for sales operations of Territory Sales officer.- Employed a meticulous approach to analyze more than 5 existing frontline applications and assess 13 different workflows, identifying critical pain points within TSE's functions for targeted improvements- Proposed an extensive set of 7+ KPIs to encompass edge use cases, strategically measuring the frontline sales team's productivity in the transformative digital unlocking era. Show less

• 

  Paytm

  Jun 2023 - Jun 2024

  Product Manager

  Customer Support Transformation Using AI-Powered Personal Assistant- Transformed from a Menu-driven chatbot to a human-like conversational assistant using OpenAI LLMs.- Developed a Python-based POC, applied RAG methodology, Prompt engineering to restrict the scope of assistant on Paytm-specific data- Collaborated across 3 BUs on building an API, enriching LLM with transaction info (achieving ~90% answer rate)- Orchestrated the personal assistant’s launch across 7 verticals (60K+ DAU)- Improved response rate to ~94% and CSAT to ~44% through iterative enhancements- Integrated RPA bots with the GPT-based agent, reducing reliance on human agents by 80% Show less

• 

  Delhivery

  Jun 2024 - now

  Product Manager