Abdelrahman Nafea

Experience

• 

  Orange Business

  Feb 2021 - Jul 2022

  Technical Support Engineer

  - Provide technical point of contact for customers’ incidents.- Owns the resolution responsibility of the reported incidents either solely or with the help/intervention of other teams.- Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.

• 

  EXtra (United Electronics Co.)

  Jul 2022 - now

  - Building a hybrid network infrastructure from the ground up (Passive and Active)- Project management and ownership for all IT solutions.- Managing, securing and maintaining the network.- Leading the project to deliver networking solutions at the Head office and branches.

  • Product Manager

    Feb 2024 - now

  • Network Engineer

    Jul 2022 - Feb 2024