James Lima

Experience

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  Lactalis Group

  Jan 2012 - May 2018

  Customer Service (Order Management )

  • Supporting supply chain & order management operations of 60.000 tons of dairy products per month for leading retail companies (Carrefour, Walmart, Gpa and others). Representing a monthly revenue of $200M.• Administering all sales orders activity using SAP ERP, including data entry, updates, monitoring and reporting for a portfolio of customers.• Overseeing the management of open orders and daily shipments. Proactively mitigate backlogged orders, partnering with cross-functional teams to improve order flow and the consumer experience.• Tracking and managing departmental KPIs, gathering data from SAP (SLA Levels, Demand x Stock Levels, backorder status).Main achievements:• Developed a stock control strategy that reduced costs by 20% (volume of expired items).• Orchestrated inter-team process improvement tools that increased supply chain efficiency and facilitated the flow of stock items' information between sales, demand, stock positioning and stock. • Created and implemented the company' SLAs and reporting tools. Show less

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  Danone Early Life Nutrition

  May 2018 - Sept 2018

  Supply Chain Analyst

  • Leading sales order management of the biggest pharma clients, representing 80% of the company's revenue.• Gathering data from SAP to define and track departmental KPIs. Monitoring SLA metrics, analysing reports on customer and sales' inconsistencies.• Acting as the CPFR Analyst (Collaborative Planning, Forecasting and Replenishment).• Playing a critical role in collaborating with Planning and Sales to improve forecast accuracy and better distribution of finished goods inventory.• Ensuring proper inventory levels are maintained and reduced where possible.• Collaborating with clients to identify areas of opportunity for greater efficiency and service improvement.Main achievements: • Improved the performance metrics of a key client, moving Danone from 12th to 5th place in the client's evaluation of service provider performance. • Improved SLA performance from 63% to 93%. Show less

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  Croke Park Hotel

  Mar 2019 - Jun 2021

  Customer Service Staff

  Period dedicated to linguistic development. In conjunction with language studies, I worked within the Hospitality Sector, developing my verbal communication skills in multicultural environments.• Ensuring a pleasant customer experience and providing the room's status reports.• Reporting any damage, maintenance problems, safety issues, and potential hazards to management, ensuring adherence to safety code procedures.• Analysing every room individually to ensure efficient cleanliness as per requirement. Show less

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  Glen Dimplex

  Aug 2021 - Dec 2022

  Sales Order Management Analyst

  In my current role, I focus on ensuring efficient sales order management and driving continuous improvement initiatives. My key responsibilities include:Sales Order Management (SOM): Overseeing the end-to-end management of sales orders in SAP, ensuring accurate processing and timely fulfillment.Reporting and Metrics: Developing and maintaining key reports to track metrics, KPIs, and SLA adherence for SOM. Additionally, I developed an Excel tool with macros to streamline the process of finding product information, significantly improving team efficiency.Customer Solutions: Providing effective solutions to customer inquiries via phone and e-mail, ensuring a high level of service and support.Through my role, I contribute to driving operational efficiency, improving customer satisfaction, and supporting data-driven decision-making. Show less

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  Misean Cara

  Mar 2023 - Jul 2024

  Data Analyst

  Quality Control and Data Integrity: I maintain data integrity by conducting regular data quality checks, implementing data cleansing procedures, and documenting improvements. I also develop and refine workflows and processes within MissionLinks, enhancing system functionality and fixing arising issues.Data Management and Reporting: I support organizational teams by creating and maintaining key reports and insightful dashboards that drive informed decision-making. I assist in the collection, collation, and analysis of data.Systems Administration: I oversee the daily maintenance of the MissionLinks system, providing IT Helpdesk support and training to staff and members. Additionally, I manage user profiles and Salesforce licenses while ensuring strict adherence to security protocols. I also develop guidance notes and provide clear communication on system changes and updates, maintaining up-to-date IT policies for optimal system performance. Show less

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  Sandvik

  Jul 2024 - now

  Data Custodian