Igor M. Steinhoff

Experience

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  Accenture

  Jan 2001 - May 2008

  Manager Consulting Services

  - Consulting Manager for Telecommunications;- Manage and delivery of many projects in clients such as Oi/Telemar, Vivo/Telefonica, Brasil Telecom, Claro;- Online Charging, Billling and Revenue Assurance project management.- Presales support (Technical Architecture Design and estimates);- SOA and Enterprise Integration Roadmap and Strategy definiton;

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  Ericsson

  May 2008 - May 2009

  Customer Project Manager

  - Customer Project Manager in System Integration and Multimidia;- Management of local and offshore IT development (India and Sweden);- New Technologies IPTV and Mobile TV presales support (GVT, Telefonica, Brasil Telecom, NET);- Project Manager for 3G and OSS Network Upgrade with Claro Telecom;

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  NET Serviços

  May 2009 - Sept 2010

  Consultant

  - Sr. Consultant for Billing, Collection and Revenue Assurance;- Billing process review and GAP analysis, for the custom NetSMS Billing system;- KPI's definition and implementation using QlikView solution;

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  Nextel

  Sept 2010 - Mar 2011

  IT Project Manager and PMO

  - IT Program Management: Marketing, HR and Infrastructure.- Steering Committee status report presentations to the CIO.- IT PMO and Vendor Management with companies such as HP and Accenture.

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  Itaú Unibanco

  Mar 2011 - Aug 2016

  IT Program Manager & BPM Development Lead

  - IT Program Manager for Investment Banking & Capital Markets (Itau BBA)- Delivery of projects and solutions with IBM BPM Lombardi and IBM Integration Bus (Broker), providing high benefits for business users with process automation;- Budget Management above US$ 5 MM, contract management and outsourcing;- Leader of projects with effort above 30.000 hours;- Managed a team of 10 direct reports as analysts and about 15 resources from vendors such as IBM and Accenture;- Managed a large BPM application version upgrade project being responsible for all aspects such as budget, resources, scope and vendor management;- Established a new area for BPM development, defining roles and responsibilities with support from a BPM Center of Excellence (CoE);- System Development and new Technologies Coordinator;- Worked bridging the gap between the business and technology teams;- Managed a scrum software development project and improved the communication between technical and business teams using Agile Methodology. Show less

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  FIS

  Feb 2017 - May 2022

  IT Program and Project Manager

  - Payments and Credit Card Solution delivery;- Credit Card Portfolio Migration;- Delivery of Open APIs using CodeConnect from FIS enabling the launch of new products;- Manager of projects for Operations, Infrastructure and Telecom, with systems such as VisionPlus, B2K or custom development;- CRM and Dialer System implementation for Call Center (Ayty Tech)- Solutions for Backoffice and Fraud Prevention;

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  TSYS

  May 2022 - now

  Senior Project Manager | TSYS GlobalPayments

  - Latam implementation Project Manager.- TSPrime Credit Card Portfolio Migration (Strategy, Data Mapping and Conversion, Reconciliation, Authorization and Online validations, Migration development and testing).- VISA, Mastercard and ON-US integration.- Migration projects for major clients in Chilean market.- FICO Falcon and CCS implementations.