Prashanth Kalluraya

Experience

• 

  Dell Technologies

  May 2003 - Apr 2018

  Operations Area Manager

  I managed Operations for EMEA Tech Support and SalesManaged a team size of 200 associates handling a mix of Tech Support and Sales Delivered Revenue of 12 M$ through our Inbound Out of Plan teams for the year 2017

• 

  Amazon

  Apr 2018 - now

  As a senior site leader I am responsible for using significant expertise and high judgment to design the right team structures and mechanisms to meet long-term business goals. I am responsible for designing the right approach to help the workforce adapt to the ever changing needs of the organization. I build long-term mechanisms to inspect and deliver high bar results. I own communication and driving of strategic initiatives that require long-term vision ( 3+ years).I am accountable for planning Operational Planning goals (OP1/OP2) for my teams. I am responsible for driving operational and cost efficiencies, flexible scaling models,critical event handling and efforts to optimize labor. Show less

  • Device & Digital Command Center Global Leader

    Oct 2023 - now

  • Senior Site Leader -Device Digital & Alexa Support

    Oct 2021 - Nov 2023

  • Operations Manager

    Apr 2018 - Oct 2021