Sarah Saenz

Experience

• 

  Target Financial Management

  May 2005 - Sept 2010

  SR Escalations Analyst
• 

  NortonLifeLock

  Dec 2010 - Nov 2022

  • Manage a team of 12-15 Alert Analysts to exceed department goals, while assessing and adjusting expectations to meet member’s needs• Career development and coaching for agents• Working with HR and ELT to manage department goals and alignment plans• Partnering with company risk team to ensure all departments are adhering to compliance regulations• Head of the External Hiring Plan for the department, from screening to creating the training curriculum• Focus on Member Experience through Member Satisfaction Survey• Managing Department SLA’s Show less

  • Director

    Dec 2021 - Nov 2022

  • Head of Global Case Management

    Dec 2010 - Dec 2021

  • LifeLock Manager-Alert Department

    Dec 2010 - Dec 2010
• 

  Gen™

  Nov 2022 - now

  Director of Internal Live Help