Sarah Saenz

Sarah Saenz

SR Escalations Analyst

Followers of Sarah Saenz786 followers
location of Sarah SaenzMesa, Arizona, United States

Connect with Sarah Saenz to Send Message

Connect

Connect with Sarah Saenz to Send Message

Connect
  • Timeline

  • About me

    Director, Global Customer Service

  • Education

    • Skyline

      2001 - 2004
  • Experience

    • Target Financial Management

      May 2005 - Sept 2010
      SR Escalations Analyst
    • NortonLifeLock

      Dec 2010 - Nov 2022

      • Manage a team of 12-15 Alert Analysts to exceed department goals, while assessing and adjusting expectations to meet member’s needs• Career development and coaching for agents• Working with HR and ELT to manage department goals and alignment plans• Partnering with company risk team to ensure all departments are adhering to compliance regulations• Head of the External Hiring Plan for the department, from screening to creating the training curriculum• Focus on Member Experience through Member Satisfaction Survey• Managing Department SLA’s Show less

      • Director

        Dec 2021 - Nov 2022
      • Head of Global Case Management

        Dec 2010 - Dec 2021
      • LifeLock Manager-Alert Department

        Dec 2010 - Dec 2010
    • Gen™

      Nov 2022 - now
      Director of Internal Live Help
  • Licenses & Certifications