Nagaraj Bhat

Experience

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  HCL Infosystems Ltd.

  Nov 2009 - Aug 2010

  System Admnistrator

  • Providing IT Support for more than 1000 users.• Managing Active Directory, DNS.• Handling of WSUS server and dispatching updates.• Maintaining Intranet website, Managing FTP site.• Modifying the existing webpage constituting languages html and asp.net as required.• Create logon scripts for windows.• Maintaining and monitoring “Symantec End Point Protection Manager” by dispatching of latest antivirus definitions, push client agent, enable/disable removable storage access and virus attacks.• Setting up of client policies, Symantec Firewall, backing up of “Symantec End Point Protection Manager” database.• Setup and managed Active-Passive failover for “Symantec End Point Protection Manager”. Show less

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  IBM

  Aug 2010 - Jul 2012

  System Administrator

  • Providing IT Support for over 40,000 users.• Handling the Domain Controllers, Active Directory and Exchange server 2007.• Managing user Mailboxes, domain accounts and shared folder permissions levels (file server).• Worked on Mail flow tools to track messages, and monitored exchange server• Creation of Dynamic Distribution lists, mail forwarding, mailbox migrations• Handle VIP requests and client escalations.• Increase mailbox size on client approval.• Daily Call with the Client IT Head regarding reports and various day to day activities.• Daily Service Review Call to discuss SLA met and MTTR• Trained on ticketing tools like Manage Now, Remedy, TSD, TFS and Assyst.• Trained and Implemented Global Delivery Framework based on lean principles • Identified the wastes in the process by applying the leavers.• Good understanding of SLA’s, SLO’s, PBA’s and other global metrics. Show less

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  Microland Limited

  Jul 2012 - May 2013

  Senior Executive

  • Managing over 300 servers and 450 services, network devices and firewalls.• Managing Active Directory Infrastructure.• SCOM Administration including management pack import, Editing Company knowledge, Role based access, reporting, moving servers to Maintenance modes and removing or adding servers to SCOM RMS etc.• Administering and Monitoring Servers for Critical and Warning Alerts using SCOM.• Performing troubleshooting on Windows Servers• Administering clusters and resources.• Restoring files and databases using Symantec netbackup tool.• Handling the change requests and contacting vendor for replacement of hardware Show less

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  Fujitsu

  May 2013 - Aug 2015

  IT Consultant

  • Handled end to end Remote Infrastructure Support. • Performed Active directory migration from Server 2003 to 2008 (Including migration of DHCP and IP helpers, WINS, Terminal service licensing to RDS)• Worked with CSA’s for the various implementation projects like AD migration, Datacenter Virtualization using VMware Vcenter P2V Converter and Platespin, Radius server, Server Hardening process etc.• Building Esxi server, Configure Vcenter Server, Create/update the Gold Build Template in VMware and deploying Virtual Machines as per the project requirements, perform Virtual Machine and storage migration using VMotion.• Configured VSA clustering, SRM replication, DRS and High Availability in VMware.• Worked on Exchange server 2010 Database management and DAG, EOP, Forefront Protection for exchange, Exchange Transport rules, setting up Email disclaimers, Mailbox recovery, recreating database index upon failure, Managing Public DNS records for the domain.• Managing Citrix Virtual desktops, Published applications and End user profile management.• Capacity Management of mission critical servers, SAN, VMware storage, Exchange HP DAS etc.• Prepared VB/PowerShell scripts to automate email reports for AD Account creation, Home drive and User Profile size, password expiry notification, script to delete user account deletion along with Home drive and profile, File size report and other scripts that nullified the manual intervention.• Reviewing and suggesting changes on HLD’s and LLD’s.• Working on Problem calls and high priority incidents.• Reporting on backup, SAN and Storage/Server Capacity management.• Performing Level 2 and Level 3 troubleshooting.• Performing DR tests by failing the mission critical services over to DR Datacenters.• Managing Windows Failover Clusters and NLB.• Handled Change Management from my team and represented the changes in the CAB meetings.• Worked on over 300 RFC’s on various technologies. Show less

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  Victoria’s Secret & Co.

  Aug 2015 - now

  Information Technology Infrastructure Manager

  • Lead IT projects and ensure the timelines are met, Oversee IT budgets.• Monitor staff performance, continually seeking ways to improve team delivery for optimized financial success.• Maintain positive, professional working environment to optimize staff and customer satisfaction.• Coach and mentor team members, regularly assessing knowledge and skills gaps and implementing corrective action.• Manage IT resource requirements to ensure appropriate balance between tactical and strategic demands• Provide in depth technical expertise for both tactical and operational initiatives.• Work with application groups on projects requirements, design, hardware acquisition and deployment• Manage vendor partners and negotiations.• Manage team by offering support and constructive feedback to improve skills and maximize potential.• Oversee employee recognition program to encourage professional development and high performance.• Lead recruitment, hiring and onboarding activities, training new joiners in operational processes, and conducting probationary performance reviews.• Create and deliver tailored roadmaps, enhancing company technical capabilities and performance levels.• Mentor and motivate IT teams to support key business objective delivery.• Supervise and delegate tasks to employees to meet key productivity targets.• Implement IT continuous improvement programs.• Hands on experience in Windows Servers, Active Directory, DNS, VMware, Azure cloud, Azure networking, Storage, PowerShell scripting etc. Show less