Ramy Ali

Experience

• 

  Queen Company

  Jan 2005 - Aug 2007

  Technical Support

  01- Support users in all departments for all application troubleshooting 02- Maintain and install Desktops and laptops Application Programs03- Installing all hardware devices for PCs, laptops, and networks04- Install, configure, maintain and troubleshoot Windows server 2003 server05- Check, maintain and troubleshoot laptops for many brands 06- Install, configure, maintain and troubleshoot ISA server 200406- Install, configure, update and troubleshoot Trend Micro Office Scan server Show less

• 

  Zamil Steel

  Sept 2007 - Sept 2009

  System Administrator

  01- Implementing, managing Antivirus Servers and Managing Antivirus Clients (For Virus Definition Update & Scanning)02- Configure and manage Intrusion Prevention System and Personals Firewall03- Administration and maintenance of company’s internal systems04- Implementing, Managing Network Security through AAA Server and Access Control Servers05- Install, configure, maintain and troubleshoot Windows server 2003 servers 06- Daily checks and monitor servers performance and services processing (located on 4 remote sites)07- Install, configure, maintain and troubleshoot SMS 2003 08- Provide telephone and desktop support to internal users09- Manage hardware configuration for Windows server 2003 servers (replacement & upgrade)10- Create documentation for company programs & software updates (security & efficiency)11- Create documentation for company network devices (hardware upgrades, replacement or retired)12- Firewall administration and overall responsibility for company IT security Show less

• 

  Egyptian Banks Company

  Oct 2009 - now

  - Manage projects on behalf of Head of IT Infrastructure, ensuring timescales and budget are adhered to IT Technical lead providing 2nd and 3rd level support.- Improve efficiency and effectiveness of IT Client services activity by analyzing and proposing recommendations for improvement.- Good analytical, problem solving and decision making skills. - Proactively ensure the highest levels of systems and infrastructure availability- Service reporting within defined templates (availability, performance, capacity). - Implementing, managing DR solutions through SRM (RP+VR) & Hyper-V replication.- Applying and implementing Visualization Technologies on different platforms and applications visualizations (VMware, Hyper-v Hosts).- Manage Hardening and Securing process for OS and Applications.- Implementing, managing Host Security.- Manage Microsoft infrastructure and services design, deploy and support.- Excellent technical background for HP Servers + EMC, IBM Storage.- Very Good knowledge, hands on experience in Windows servers, "Active-Directory, IIS, Failover Clustering and NLB".- Implementing and managing Veritas Net-backup for Flat files & VM.- Excellent technical background for replication systems (EMC Recover point, vSphere Replication and XOSOFT).- Excellent knowledge and work experience in PCI DSS and Servers standards.- Excellent knowledge and work experience in SCOM + vROPS monitoring tools.- VMware vRealize Operations Manager: Install, Configure, Manage.- Red Hat Linux System Administrator. Show less

  • Assistant Manager, IT Infrastructure

    Jan 2021 - now

  • IT Infrastructure Team Leader

    Mar 2019 - May 2023

  • Senior Infrastructure Engineer

    Oct 2009 - May 2023