Syed Ali Raza

Experience

• 

  PTCL.Official

  Jun 2018 - Aug 2018

  Admin & Coordination
• 

  Zong CMPak Ltd

  Feb 2020 - Apr 2020

  Sales & Distribution Intern
• 

  PlanetBeyond

  May 2021 - Oct 2022

  As an IVR Operations Executive at Planet Beyond, entrusted with overseeing and optimizing IVR Value Added Services for esteemed telecom service providers such as Telenor, Jazz, Ufone, and Zong. My pivotal role entails end-to-end management, from deploying services in on-premises Linux environments to configuring vigilant service alerts through Nagios. I conducted vital weekly data purging activities and provided steadfast support for OS upgrades and service migrations. Proficient in modernizing processes, I orchestrate seamless service transitions to Kubernetes environments, utilizing GitLab, Docker, and Jenkins for continuous integration and deployment. Furthermore, I facilitate the deployment of engaging live shows, empowering marketing teams to conduct vibrant live sessions for Value Added Services. Show less

  • IVR VAS Operations Executive

    Jan 2022 - Oct 2022

  • IT Support Engineer

    May 2021 - Dec 2021
• 

  IBM

  Sept 2022 - now

  CVM Operations Consultant

  As a Package Consultant for CVM Operations at IBM, I spearhead end-to-end Customer Value Management (CVM) operations for a prominent Telecom service providers across the MENA region. My expertise lies in efficiently managing HCL Unica, a cloud-native Kubernetes-based web marketing solution. I excel in crafting insightful reporting and monitoring scripts to optimize campaign strategies, while providing adept support to cross-functional teams. My role encompasses overseeing data purging initiatives, addressing critical service concerns, and swiftly resolving issues through troubleshooting and bug fixes. Additionally, I actively collaborate with the client and collaborate on essential service-related tasks, further enhancing project success. Show less