Rachel Woo

Experience

• 

  Bain & Company

  Sept 2019 - Jan 2020

  Project Team Intern

  Research Assistant for clients in mobility, consumer goods platform, and healthcare sector• Mapped micro-mobility market in KR and built approaches to translate mobility market size into new verticals; spearheaded analysis of key industry/business metrics to grow pathways for future projects.

• 

  The Boston Consulting Group

  Feb 2020 - Apr 2020

  Research Analyst

  Research Assistant for a client in the semiconductor (foundry) industry• Tracked major semiconductor players’ technologies and processes to forecast future demand on advanced nodes; analyzed the trend and the growth opportunities in the market; documented potential target customers.• Investigated operations and relationship building strategies within benchmarked company’s ecosystem of 90+ manufacturing vendors and customers; discovered key drivers to boost collaboration of players.

• 

  Toss Payments

  Aug 2021 - Jul 2022

  Sales Operations Manager

  Account Management & Acquisition / Product Strategy & Market Research / Process Innovation• Conducted detailed market analysis by compiling feedback from 50+ key customers, guiding the product roadmap and identifying areas for significant business expansion.• Identified and prioritized customer needs through extensive interviews with over 10 key merchants, leading to the conceptualization of a Billing service product.• Benchmarked top global payment solution providers and translated competitive landscaping into actionable growth opportunities; effectively communicated findings to product teams.• Analyzed deal structures and developed optimized proposal strategies, leading to an increase in profit margins. Show less

• 

  Beam Mobility

  Aug 2022 - now

  Global Product Management / Global Product Strategy• Managing Operations App at Beam Mobility in ~6 global markets (Australia, US, Southeast Asia) to optimize operational efficiencies of manpower and micromobility ecosystem.• Streamlining efficient and effective utilization of a diverse workforce and assets.• Implemented API-driven data integrations across product systems to enhance data flow efficiency and real-time analytics capabilities.• Led user research initiative resulting in a 20% improvement in partner activation rate and reduced internal resources by 75%. Show less

  • Product Manager

    Jul 2024 - now

  • Senior Operations Associate

    Jul 2023 - Jun 2024

  • Operations Associate

    Aug 2022 - Jun 2023