Shady A. Tayab

Experience

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  TARROT Tours

  Sept 2002 - Dec 2006

  Foreign Group Tour Leader

  ▪ Consistently deliver the highest level of customer service and traveler satisfaction.▪ Provide leadership for our travelers and be responsible for their well-being.▪ Be the logistical and organizational leader, always being multiple steps ahead of the client and doing it with a calm demeanor and smile even when you are stressed, frustrated, and unsure, etc.▪ Continually increase my knowledge about the visited country, its culture, religion, current affairs, environment, etc.▪ Have detailed knowledge of hotels, sites, restaurants, transport, souvenirs, prices, etc.▪ Develop a series of information sources and contacts that can be of assistance when required.▪ Be mindful of potential opportunities, such as new destinations, new hotels, new activities, new Tour Leaders, and/or ways to improve itineraries.▪ Document activities, restaurants, scheduled and unscheduled stops etc. so that future trips can take advantage or avoid creating the best trips possible.▪ Having foreign travel experience is important in this job, as is having experience as a guide.▪ Keep vaccinations and preventive medication up to date▪ Responsible for getting to the starting point of each trip that they commit to leading, at least one day prior to the scheduled start date. Show less

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  Allianz Insurance

  Jan 2007 - Mar 2008

  Life Insurance Sales Agent

  ▪ Sell various types of insurance policies to businesses and individuals on behalf of the insurance company.▪ Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.▪ Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.▪ Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.▪ Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.▪ Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.▪ Customize insurance programs to suit individual customers, often covering a variety of risks.▪ Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.▪ Calculate premium and establish payment method.▪ Perform administrative tasks, such as maintaining records and handling policy renewals.▪ Select the policy that offers type of coverage requested by client to underwrite policy. Show less

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  Ghabbour Auto

  Apr 2008 - Dec 2009

  Tourism Bus Sales Executive:

  ▪ Develop new sales opportunities for Bus and Van sales. ▪ Provide pre and post-sales support to customers. ▪ Attend sales training programs as designated from time to time by the Company, Utilize training materials to gain product knowledge and conduct customer sales presentations.▪ Submit all required reports in a timely manner. Reports will include, but are not limited to the following: A) Weekly call reports B) Weekly planning agenda C) Sales related documents. ▪ Establish a relationship with assigned accounts to securing their business. ▪ Develop and execute sales, marketing plans and programs, both short and long range to ensure profitable sales to your assigned customer base. ▪ Conduct demonstrations of vehicles and products to current and prospective customers. ▪ Quote prices and terms; prepare quotations specifications, factory orders, and sales contracts. ▪ Close bus sales, write complete sales orders, secure deposits, process paperwork, and track sales order through production to customer delivery in accordance with established Company policies. ▪ Maintain current knowledge of the specifications, features, and accessories of various manufacturers and models represented and marketing by Company. ▪ Have the ability and confidence to effectively interface with clients. Show less

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  Hilti Group

  Jan 2010 - Feb 2022

  ▪ Sustain and increase sales of HILTI products.▪ Achieve growth and reach sales targets by successfully managing the mid-market sales team.▪ Monitoring the team performance and motivating them to reach the target.▪ Coaching the team by providing them field rides to improve their competence level.▪ Own recruiting and objectives setting of new account managers.▪ Allocating areas for account managers depends on their experience and back ground.▪ Setting sales targets for account managers regarding their territories and aligned it with the team target as a whole.▪ Build and promote strong, long-lasting customer relationships by partnering with them to understand their needs through sales agreements.▪ Establishing, maintaining and expanding the customer platform by developing sales strategies.▪ Collecting customer feedback and market studies.▪ Increase business opportunities through different market channels.▪ Decrease the money cycle by drive account managers for fast collection and aligned it with their targets.▪ Coordinate with other area sales managers to enhance sales performance.▪ Analyzing sales report data and making decisions based on productivity metrics.▪ Developing and directing field strategies and allocating resources to grow market share and profitability against volume targets.▪ Developing sales plans, forecasts, campaigns, and strategies to achieve sales objectives and profitability growth. Show less ▪ Executes and leads overall business activities for buying and potential customers for the assigned key projects.▪ Develops strong relationships with the technical decision makers to assure a high degree of success in achieving favorable Hilti Product Specifications within the assigned key projects.▪ Achieve profitable sales of Hilti products to my defined customer base.▪ Apply HDW approach in order to cover all accounts inside the key projects.▪ Utilize all elements of the Sales Management Process (SMP) to effectively analyze, implement and control the opportunities within Key projects.▪ Establishes call plan schedule for all assigned projects based on a frequency agreed with Sales Manager.▪ Attains specifications and approvals through regular planned calls on jobsite consultants and contractors within the assigned key projects through submittals and design proposals.▪ Provides technical support for Hilti products, including design solutions, bill of materials, estimation and submittals for all Hilti engineered products.▪ Conveys products and applications technical knowledge to clients and field sales personnel.▪ Ensures maximum project penetration by providing Hilti solutions including non-engineering products to cover all major applications (penetration model).▪ Demonstrates Hilti products to potential buyers and train up their staff.▪ Develops and maintains appropriate projects/accounts tracking systems including activity and progress reporting and action plans based on a frequency established by the Sales Manager.▪ Supports the marketing department with competition information gathering and market sensing activities as directed by the KPC manager. Show less ▪ Outside, face-to-face sales growing a loyal customer base within a designated geographical area while strengthening the company’s position or market share within the territory. ▪ Understanding of Time and Territory Management (TTM). Including zoning a territory by customer potential and previous sales. ▪ Basic understanding of working with multiple sales channels. ▪ Basic understanding of consultative sales. ▪ Ability to demo Hilti products and services in person, face-to-face, with a customer. ▪ Basic understanding and/or experience obtaining appointments with entry level decision makers at construction/ industrial companies. ▪ Understand the ability to analyze and identify which customers to target, what criteria to use to select customers, and create business plans to identify customer potential and where product gaps exist in a customer’s current purchasing habits. ▪ Understanding the process of getting things done in a matrix organization. ▪ Ability to work with all departments to be successful account manager (materials management, logistics, credit, marketing, technical services and customer service). ▪ Understanding of how to work a jobsite and ability to identify who key roles are on the project, their responsibilities, and needs. Show less

  • Area Sales Manager

    Jun 2018 - Feb 2022

  • Key Project Manager

    Apr 2012 - May 2018

  • Key Account Manager

    Jan 2010 - Mar 2012
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  Ahram Security Group

  Feb 2022 - now

  Projects Sales Manager

  ▪ Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. ▪ Maintained relationships with customers and found new ones by identifying needs and offering appropriate services. ▪ Resolved customer issues quickly to close deals and boost client satisfaction.▪ Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies. ▪ Coached employees in successful selling methods and encouraged cross-selling to drive revenue.▪ Grew sales and boosted profits, applying proactive management strategies and enhancing sales training. ▪ Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures. ▪ Evaluated performance against goals and implemented appropriate development plans. ▪ Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems. ▪ Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. ▪ Enhanced profitability by developing pipelines utilizing marketing and sales strategies. ▪ Communicated product quality and market comparisons by creating sales presentations. ▪ Resolved problems with high-profile customers to maintain relationships and increase return customer base. ▪ Increased profit margins by effectively controlling budget and overhead and optimizing product turns. Show less