Abdul Rehman

Experience

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  PTCL.Official

  Sept 2020 - Oct 2021

  Technical Support Associate

  job in Network operations centerResponsibilities:• O&M of ZTE/HUWEI/ALCATEL MSAG/MSAN.• Ensure Support to all business zone, technical teams and vendors for double play provisioning and fault rectification in Central zone.• Backend configuration and troubleshooting of all double play related issues for all type of access network and e.g. DSLAM, MSAGs, MSANs, GPON etc.• Proactive customer experience management automated tools.• Ensure active support to business zone CEPIs for double play provisioning and fault rectification via 1212 helpline.• Handling all BB/IPTV QoS related CRM complaints within defined KPIs.• Configuration and Troubleshooting of Broadband Services for Access Network.• Managing ISP works and field teams in my particular domain for DSL/IPTV/PSTN services. • Solar Winds to Check NE Utilization and Traffic Monitoring & Troubleshooting• Fault Management through Telnet/Secure CRT Client for Layer-II Nodes.• Monitoring of DSLAMs/MSAGs through NMS (Network Management System).• Overview of Access Network (ONU/MSAG/MSAN).• CRM Handling via SIEBEL CRM System (Oracle).• Calls handling via CISCO IPCC.Tools & NMS • Siebel CRM (Oracle)• Kron Portal• Nokia Motive• Solar Wind• IMANAGER U2000 Unified Management System.• Net Numen N31 Network Management Systems.• ALCATEL AMS 5520. Show less

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  Wateen Telecom Limited

  Oct 2021 - Oct 2023

  Executive Network Engineer

  Responsibilities:• 24x7 Alarm & Fault Monitoring in NCE and Escalating to Concerns through Email, SMS and Trouble Ticketing systems.• Responsible for Monitoring of FTTH & FTTB (GPON) network for all the regions within Pakistan.• Proactive Monitoring of FTTX service and its components.• Responsible for FTTx Service Fulfillment services like – Service Provisioning.• Configuring ONTs as per request for different services for FTTH (VOIP, data and VPN’s for Enterprise customers).• Coordinate with different Back Offices groups like Transmission & Network teams etc. for FTTx related issues.• Coordinate with the OFC field Team for field maintenance for fixing the Fiber cut issues.• Coordinate with the Customer care team to solve the problems that happened in our daily maintenance work• Coordinate OSS / IT teams for Auto Provisioning or loss of Visibility issues of NE's.• Coordinating and Troubleshooting with different teams for issues related to slow browsing, No Connectivity & Different problems Within SLA.• Responsible for providing technical support to on-duty NOC engineers related to troubleshooting.• Responsible for making technical conclusions for any outstanding issues.• Responsible for making the Root Cause Analysis & Incident Reports for any issues as per the customer demands.• Responsible for managing the design change activities and Coordinating & Conducting PAT with Field Engineers for OLTs and splitter.• Responsible for Optimization activities related to the Active / Passive components of FTTX Networks• Responsible to coordinate with Customer Care and Management teams keeping them informed for any daily routine/emergency maintenance activities affecting FTTX serviceTools & NMS • Huawei NCE (latest version)• NMS U2000• NMS N2000 Show less