David Almeida

Experience

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  Halite Entertainment

  Apr 2007 - Jun 2008

  Assistant Manager
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  Hot Topic

  Jun 2008 - Jun 2012

  Store Manager

  → Responsible for daily operations and sales.→ Lead a team of four assistant managers and 10+ sales associates to achieve annual sales goals of $1.3MM.

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  Cerner Corporation

  Jun 2012 - May 2017

  → Responsible or defining, designing, and documenting the vision for 3 internally used products.→ Owned requirements gathering, risk and hazard analysis, creation of test plans, and release planning. → Delivered process improvement and service architecture for contact centers and support teams. → Served as an informal leader by advising executives on business decisions through expert judgment and data analysis. → Provided help desk technical support for clinical users.→ Used solution knowledge and customer service skills to resolve incidents quickly and completely.

  • Product Owner / Solution Designer

    Oct 2015 - May 2017

  • Program Coordinator

    Feb 2014 - Oct 2015

  • Senior Support Analyst

    Jun 2012 - Feb 2014
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  SS&C Technologies

  May 2017 - Jun 2022

  Owner of $20MM technology modernization for core B2B2C product portfolio.→ Developed multi-year roadmap and lead cross-functional teams to frequent delivery of product increments.→ Introduced cloud-native decoupled microservices architecture (MSA) and git-based CI/CD for all products. Governed implementation of tech stack: Kubernetes (K8's), PostgresQL DB, Kafka, NiFi, and GraphQL.→ Responsible for onboarding 50+ skilled associates. Managed skills retraining for associates with Mainframe and COBOL background to develop in modern languages and frameworks on a private cloud platform.→ In addition to the modernization program, organized and hosted culture building events such as hackathons, townhalls, and Agile consulting center of excellence in service of 1,000+ associates in software development and related roles. Show less

  • Software Engineering Manager

    Mar 2022 - Jun 2022

  • Lead IT Program Manager

    Oct 2020 - Mar 2022

  • Sr. Software Development Project Manager and Agile Coach

    Jan 2019 - Oct 2020

  • Technical Project Manager

    May 2017 - Jan 2019
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  TripleBlind

  Jun 2022 - Oct 2023

  Senior Customer Success Manager

  Leader of TripleBlind's Customer Success operations: implementation, onboarding, training, support, and account management.→ Works with customer champions to ensure their organizations realize the full value of TripleBlind's products. → Creates cross-functional processes that brings Voice of the Customer (VOC) into decision-making by Product and Engineering teams.→ Chairs Customer Advisory Board (CAB) and coordinates referral visits / calls between prospects and customers.→ Owns entire process of customer expansion and renewals.→ Reports to c-suite and board on Churn, Expansion, NRR, TTFV, CSAT, Health of key accounts, and many other metrics. Created ground-up mechanisms to capture salient data to calculate these metrics.→ Consults with marketing and sales on ideal customer profiles for each product. Show less

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  Krista

  Oct 2023 - now

  National Strategic Account Manager