Manish Rai

Experience

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  Broadlyne

  Aug 2003 - May 2006

  Network Administrator

  Responsibilities:- To Manage Complete Distributed Network Executing the operations carried out for up gradations as well as maintenance of the network. To take care of technical problems of gold customers. To provide on-line/on-field support to lease-line and broadband customer and field engineers To configure and troubleshoot Network devices like Routers and Switches

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  Bharti Airtel Limited

  May 2006 - Oct 2010

  Sr.Network engineer central fault managment team

  Job Responsibilities : Handling MPLS and Internet services of Airtel customers around the globe. Handling internal as well external escalations, close follow up till resolution. Act as problem management during highly escalated cases and those cases which are not resolved by L2 team Assuring maximum uptime to customers to meet Service Level Agreement. Analysis of repeat calls and provide plan of action to preventing recurrence of such incidents. Providing technical and process related support to team members for issues related to MPLS and Internet. Coordination with all Major ILD's (AT&T, Reach, Telstra, PCCW) for International MPLS connectivity and backend issues. Ensure the 100 % compliance of proper RFO and First update to customers. Regular meetings with team members and service head. Show less

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  Apara

  Jan 2010 - Jan 2011

  Sr.Engineer
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  Essar

  Feb 2011 - Nov 2015

  Manager-IT Infrastructure Project

  Handled IT infrastructure projects from LAN, WAN, Server, Access Control, Attendance, CCTV Surveillance System • Understood customer requirements, user expectations, formulated plans and ensured that the project is delivered on time, within budget and as per company IT standards • Looked after assigned infrastructure projects • Ensured that implementation & prescribed activities are carried out as per specified objectives, budget and timelines • Holds the distinction of: o Meeting all deadlines and made all necessary designs o Planning & coordinating various activities from small to mid size IT infrastructure projects o Implementing assessments and recommendations for project deliverables o Participating in meeting for understanding deliverable, costs and project feasibility o Developing & maintaining project plans and tracking activities against the plans o Formulating regular reports to customers and line management as appropriate o Working with internal and external parties for organizing various components needed to initiate, run and conclude major projects o Producing technical, business and economic feasibility documents o Assessing risks and hazards for the success of the projects o Conducting IT site surveys and monitoring project costs & schedule to ensure that the project does not exceed the approved budget Show less

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  Tata Consultancy Services

  Dec 2015 - now

  • Technical Project Manager

    Dec 2021 - now

  • Manager IT Infra Solution

    Dec 2015 - Nov 2021