Deep Enrich
Rizwan Khan
Franchise Success Manager
665 followers
Kolkata, West Bengal, India
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About me
Customer Success Manager | Saas Expert | Team Lead | Driving Client Success through Strategic Partnerships
Education
The Bhawanipur Education Society College
2016 - 2019Bachelor of Commerce | Finance & Accounting | Business Management | Marketing and Related Support ServicesActivities and Societies: Head of the collective "Crescendo" | Student Supervisor in Event Management
Goethe Institut Indien
2023 - 2023Level - A1 Germanic Languages, Literatures, and Linguistics
Experience
DreamZone School of Creative Studies
Nov 2018 - May 2019Franchise Success Manager
SpeEdLabs
Mar 2020 - Apr 2024Support the business ensuring customer adoption of add-on services by continually identifying new revenue opportunities within existing accounts, and maintaining high renewal rates.Lead frequent client meetings, demos, and Clients and internal team trainings, Refining CS Process, Product R&DSkills: Start-ups B2B Sales Software as a Service (SaaS) B2C. Customer Success Manager Executive Search Project Management Customer, Relationship Management (CRM) Account Management. Business Management, Management, Customer Service, Consumer Services Show less
Customer Success - Team Lead
Dec 2021 - Apr 2024Customer Success - Mentor
Dec 2020 - Nov 2021Customer Success Executive
Mar 2020 - Nov 2020
Licenses & Certifications
- View certificate
Management for International Business
University of LondonOct 2023
Honors & Awards
- Awarded to Rizwan Khan3 Times Best Employee of the month SpeEdLabs Awarded 3 times Best Employee of the Month in a single year '2021'
Volunteer Experience
Head Representative - Crescendo
Issued by The Bhawanipur Education Society College
Associated with Rizwan KhanProject Manager
Issued by Unnatii The Upliftment Foundation on Feb 2023Associated with Rizwan Khan
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