Kyle Flores

Experience

• 

  Community Health of South Florida, Inc.

  Oct 2010 - Dec 2014

  Community Health Worker

  • Investigated problems of individuals disadvantaged because of income, age and other economic and personal handicaps to determine needs.• Evaluated personal and financial data obtained from applicant to determine initial and continuing eligibility, according to departmental directives.• Visited individuals and families in their homes to explain supportive services and resources available to persons needing special assistance.• Spoke before neighborhood groups to establish communication and rapport between persons in community and agency.• Prepared and kept records of client cases using several data collection programs. Show less

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  Fellowship House

  Dec 2014 - Dec 2016

  Forensic Case Manager

  • Helped clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them.• Created and reviewed service plans as well as prior authorizations.• Modified service plans according to changes in client status.• Provided written progress reports on clients to the courts and assigned probation officers.• Accompanied clients to probation, court hearings, and doctors' offices providing transportation and assistance. Show less

• 

  Kipu Health

  Mar 2017 - Jun 2020

  • Directed and coordinated software testing activities of employees engaged in customer support and implementation.• Performed Product Backlog refinement in collaboration with the development team.• Trained staff on proper issue reporting and testing. • Recommended and implemented measures to motivate employees and improve testing methods, software performance, product quality, and efficiency.• Reviewed testing documentation to ensure progress was being accomplished toward project and product completion.• Created policies & procedures related to quality control• Restructured and improved the ability to manage daily issues reported by clients.• Participated in the scoping, development, and testing of new product features.• Facilitated initial API Integrations with clients and front-end troubleshooting. Show less • Trained and managed several clients regarding electronic medical record featuresand achieved significant client workflow improvements.• Answered client inquiries regarding electronic medical record functionality andcloud-based operations to resolve problems.• Maintained record of daily communication transactions, development issues, formrequests, audits, back-up requests and remedial action taken on each.• Performed command prompt based audit scripts on clients to gauge optimizationefforts.• Performed EMR Data Migration for transitioning clients. Show less

  • Quality Control Manager

    Feb 2019 - Jun 2020

  • Quality Assurance Analyst

    Jan 2018 - Jan 2019

  • EMR Software Support Specialist

    Mar 2017 - Dec 2017
• 

  Ad Hoc LLC

  Mar 2021 - now

  • Implemented several process changes across the development team within an engagement model that improved workflow velocity by 60% and team engagement by 75%• Facilitated SAFe ceremonies each iteration.• Prepared iteration board for Program Increment planning and assisted in crafting team objectives.• Coordinated cross-functionally to deliver artifacts that support product infrastructure.• Communicated with multiple teams and stakeholders to provide visibility on team deliverables. Show less

  • Product Manager III

    Feb 2024 - now

  • Product Manager II

    Mar 2021 - Feb 2024