Thomas K.

Experience

• 

  AAA-The Auto Club Group

  Feb 2007 - Sept 2008

  Customer Service Representative

  • Certified as a Professional Customer Service Representative (PCSR) by the Department of Financial Services. Obtained 0440 customer service Homeowners, Auto, Flood, and Umbrella Insurance license.• Represented numerous insurance carriers throughout Florida, Georgia, and Tennessee.• Received numerous awards and recognition for my hard work, dedication, and excellent customer service skills. • Position scope included policy changes, payment processing, providing overall guidance and information relating to coverage, and aided in customer retention. Show less

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  Allstate

  Nov 2009 - Aug 2010

  Customer Service Sales Representative

  • Sold home owners and car insurance policies for Allstate as well as various financial broker companies.• Offered assistance to existing customers with managing their policies and claims. My job functions with Allstate were similar to those of AAA Auto Club South except I also aided in policy sales.

• 

  Seminole Hard Rock Hotel & Casino Tampa

  Oct 2010 - May 2012

  Slot CSR

  • Accurately complete W- 2 tax forms while cashing guest’s vouchers (winnings) from slot machines, pay out jackpot winners, and handle large sums of cash. • Offer customer service to guests with various situations; such as locating a particular machine, repairing broken machines, and explaining game rules to guests.

• 

  Alorica

  Aug 2012 - Feb 2020

  • Customer Service Team Manager

    Jan 2015 - Feb 2020

  • Team Coach

    Jan 2014 - Jan 2015

  • Customer Care Representative

    Aug 2012 - Jan 2014
• 

  Spectrum

  Mar 2020 - Jun 2023

  • Retention Manager

    Feb 2022 - Jun 2023

  • Billing Supervisor

    Mar 2020 - Jan 2022
• 

  USAA

  Aug 2023 - Apr 2024

  Sales And Service Specialist
• 

  Quick Trip Express Freight

  May 2024 - Aug 2024

  Account Manager

  Logistics