Lonika Utterback

Experience

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  Western Wyoming Community College

  Aug 2000 - May 2001

  Work Study Student / Financial Aid Student Assistant

  • Filed confidential records and documents; mailed financial aid documentation to current and prospective students• Completed annual update of financial aid records; comply with regulatory requirements for confidential records destruction

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  Residential Support Services

  Aug 2002 - Nov 2002

  Hab Tech 1

  • Assisted special needs group home residents with daily needs, based on their level of independence; documented progress and daily activities• Prepared meals in a family style setting• Obtained certification to administer meds; documented meds administration and reconciled controlled and non-controlled meds inventory at beginning and end of each shift• Assisted with personal hygiene and performed housekeeping tasks

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  US Army

  Nov 2002 - Dec 2003

  Foodservice / PFC

  Active Duty• Basic Training and Advanced Individual Training in Food Service

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  Target

  Jan 2005 - Jul 2005

  Pre-Opening Merchandiser / Starbucks Barista

  • Stocked bare shelves with initial merchandise inventory prior to store opening• Cross trained for photo department and customer checkout• Transferred to Starbucks when store opened, and provided training for newly hired team members• Provided excellent, cheerful customer service; resolved customer complaints• Cheerfully documented and prepared customers’ orders with strong emphasis on speed and accuracy

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  Residential Support Services

  Aug 2005 - Dec 2005

  Hab Tech 1

  • Assisted special needs group home residents with daily needs, based on their level of independence; documented progress and daily activities• Prepared meals in a family style setting• Obtained certification to administer meds; documented meds administration and reconciled controlled and non-controlled meds inventory at beginning and end of each shift• Assisted with personal hygiene and performed housekeeping tasks• Transported clients (including wheelchair clients) to appointments and recreational activities Show less

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  Caribou Coffee

  Jan 2006 - May 2006

  Barista / Team Member

  • Provided excellent, cheerful customer service; resolve customer complaints• Documented and prepared customers’ orders with strong emphasis on speed and accuracy• Maintain store cleanliness and ambience• Balanced cash register at end of shift

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  Theisen's

  Jun 2006 - Aug 2008

  Seasonal/Toys

  • Set up new merchandise sets for seasonal changes; maintained greenhouse during spring season• Maintained optimal appearance of merchandise displays, including restocking, refacing, and recovery.• Provided excellent, cheerful customer service, problem resolution, and assisted with special orders.• Cross-trained to provide coverage for other departments as needed; e.g. sporting goods, firearms, cashier

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  Discovery Daycare

  Sept 2008 - Mar 2010

  Private Daycare Owner / Operator

  • Organized daily activity schedule of learning, exercise and entertainment activities• Planned and taught learning activities: counting, reading, writing and character studies• Planned and prepared approved meals and snacks in compliance with Iowa’s food program• Maintained business records, attendance reports, billing, and state-required menu planning and food preparation reports• Completed training requirements to achieve 2-star QRS rating, and to be a state-registered in-home daycare Show less

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  Reinbeck Daycare

  Mar 2010 - Aug 2011

  Daycare Teacher

  • Cared for up to six children daily in the one-year-old room (infant to one year old), maintaining hygiene and feeding schedules, helping children participate in guided activities• Advanced to Lead Teacher in the one-year-old room; created daily/weekly lesson plans, facilitated classroom activities and ensured children’s needs were met

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  Discovery Daycare

  Aug 2011 - Mar 2012

  Private Daycare Owner / Operator

  • Organized daily activity schedule of learning, exercise and entertainment activities• Planned and taught learning activities: counting, colors, shapes, story time, and character studies• Planned and prepared approved meals and snacks in compliance with Iowa’s food program• Maintained business records, attendance reports, billing, and state-required menu planning and food preparation reports• Completed training requirements to retain 2-star QRS rating and to be a state-registered in-home daycare Show less

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  Utterback Home

  Mar 2012 - May 2020

  Office Administrator / Farm Owner-Manager / Home Educator

  • Bookkeeping (QuickBooks), office administration, banking, and customer service for family-owned business• Managed records for apiary production and sales• Created lesson plans, learning activities, field trips, and daily student objectives to achieve educational goals for two students; administered exams and maintained progress records; assisted coop instructors in teaching

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  Holiday Lake Security

  Jul 2016 - Aug 2020

  Safety/Security Officer (on demand)

  • Verify authorized access for guests entering private lake• Monitor driving and water safety of lake residents and guests; follow up on infractions• Maintain cleanliness of shared community areas

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  City of Chelsea

  May 2020 - now

  City Clerk/City Administrator

  Perform clerical duties for local municipality. Prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data or collect fees.

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  Freelance

  Sept 2021 - now

  Notary Public
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  Chelsea Savings Bank

  Jul 2024 - now

  Bank Teller