Joanne Chen

Experience

• 

  Boston Park Plaza

  Jul 2014 - Mar 2019

  • Ensure proper and accurate billing of all FIT, corporate, group tour and airline accounts (over 40 accounts at approximately $400,000 daily)• Resolve client billing discrepancies in an efficient and timely manner• Apply analytical skills to ensure all accounts are maintained at 100% for aging purposes for corporate review• Ensure all payments are received within their respective net terms• Communicate and work closely with department heads in order to ensure client and guest satisfaction• Assist with posting and reconciling wire and check payments• Analyze debit/credit discrepancies in order to maintain accuracy for accounts Show less • Supervised daily shift process to ensure all team members adhere to standard operating procedures• Resolved staff issues, train and coach/counsel front desk team members to ensure effective operation• Addressed guest challenges and/or opportunities in a quick and efficient manner• Partaken in Guest Satisfaction Survey committee with other departments to improve guest standards• Ran daily reports to avoid any guest billing issues or room discrepancies• Reconciled monthly incentive program for front desk agents Show less

  • Accounts Receivable

    Jun 2016 - Mar 2019

  • Front Office Supervisor

    Aug 2015 - Jun 2016

  • Front Desk Agent

    Jul 2014 - Aug 2015
• 

  Toast

  Mar 2019 - Dec 2024

  • Assistant Manager, Billing Operations

    Sept 2022 - Dec 2024

  • Billing Collections Team Lead

    May 2021 - Sept 2022

  • Senior Billing Operations Specialist

    Aug 2019 - May 2021

  • Staff Accountant

    Mar 2019 - Aug 2019