Vedant Harshit

Experience

• 

  HighRadius

  Jan 2022 - Apr 2022

  Project Intern

  Worked on an AI Enabled Fintech B2B Cloud Application.

• 

  Celigo

  Jan 2023 - now

  •Demonstrated a keen understanding of software architecture by actively engaging in code-level analysis, enabling precise identification of root causes for issues.•Helped to engineer a custom script for MTTR calculation (Mean Time to Resolution) to save at least 100 man-hours per year.•Involved with the Dev team to work on bugs, ensuring uninterrupted service and customer satisfaction. •Collaborated seamlessly with cross-functional teams to swiftly address and resolve customer challenges.•Implemented strategic solutions to streamline issue-tracking processes, involving more than 3 process enhancements, which optimized team efficiency and performance.•Resolved complex customer issues helping the final tier of support, showcasing exceptional analytical and problem-solving skills. • Rapidly acquired product-specific knowledge and essential skills to become proficient at problem-solving.• Contributed meaningfully to team meetings, gaining valuable insights into organizational culture and workflow dynamics.• Independently resolved more than 30 customer issues during the internship, solidifying a reputation for rapid skill development.

  • Software Engineer 2

    Dec 2023 - now

  • Software QA Engineer 2

    Jul 2023 - Nov 2023

  • Software QA Intern

    Jan 2023 - Jun 2023