Pradeep K.

Experience

• 

  Eastman Auto and Power Ltd - Automotive Division

  Jun 2016 - Dec 2016

  Assistant Sales Manager

  Worked for LA region Sales of automobile parts

• 

  IBM

  Jan 2017 - Jul 2021

  Ensuring that the goals of the incident management process are achieved; restoring the service as soon as possible based on customer perspective and within defined SLA.Detecting, logging, categorizing & prioritizing incidents and providing initial incident support. Closing incidents after verification from Client, defining & planning separate procedures for major incidents and ensuring adherence to SLA and priority based management. Identifying change requirements; defining change strategy and plan; organization impact & change readiness assessment; risk assessment & action planning; communication interventions; stakeholder management. Identify the recurring incidents and incidents with major impact, create a problem ticket and assign a delegate. Drive the problem ticket to arrive at root cause and suitable action plans to eliminate or mitigate future impacts with in defined SLA. Show less

  • Service Delivery Specialist

    Jun 2018 - Jul 2021

  • Problem Manager

    Jan 2017 - Jun 2018
• 

  NatWest Group

  Jul 2021 - Jan 2022

  Service Delivery Analyst

  Service delivery Analyst

• 

  HCL Technologies

  Jan 2022 - now

  Senior Technical Specialist