Ivan Oliveira

Ivan Oliveira

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location of Ivan OliveiraLisbon, Lisbon, Portugal

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  • Timeline

  • About me

    Voice Recording Specialist

  • Education

    • Universidade Estácio de Sá

      2017 - 2019
      Information Technology
    • Universidade do Estado do Rio de Janeiro

      2004 - 2013
      Graduação Engenharia Elétrica
    • Escola técnica Estadual Ferreira Viana

      2001 - 2003
      Técnico Telecomunicações
    • Fundação Getulio Vargas

      2014 - 2016
      Graduação Tecnológica em Processos Gerenciais
    • Instituto Brasileiro de Formação - IBF Pós

      2019 - 2020
      Pós Graduação Engenharia de Produção e Gerenciamento de Projetos
    • Centro Federal de Educação Tecnológica Celso Suckow da Fonseca

      2016 - 2018
      Associate of Arts and Sciences (AAS) Sistemas para Internet
  • Experience

    • Wittel

      Apr 2007 - Sept 2019
      • Senior Support Analyst

        Apr 2011 - Sept 2019
      • Support Analyst II

        Oct 2009 - Apr 2011
      • Support Analyst I

        Dec 2008 - Sept 2009
      • Support Assistant

        Oct 2007 - Nov 2008
      • Support Trainee

        Apr 2007 - Oct 2007
    • Grupês

      Sept 2020 - now
      Director Of Technical Operations
  • Licenses & Certifications

    • NIM 4.1 Delta

      NICE Systems
      Dec 2012
    • Nice Trading Recording Advanced R 6.5

      NICE Systems
      Jul 2014
    • NP 3.1 Technical Application

      NICE Systems
      Dec 2009
    • NP 3.1 Advanced Products

      NICE Systems
      May 2010
    • IPC Unigy Technician

      IPC Systems, Inc.
      Aug 2019
    • NP 3.1 Active Voip Recording

      NICE Systems
      May 2010
    • IPC Unigy Advanced Admin

      IPC Systems, Inc.
      Aug 2019
    • Migrations from 8.9/NP 3.1-3.5 to NIM 4.1

      NICE Systems
      Mar 2013
    • NP 3.1 Basic and Standard Interactions

      NICE Systems
      Dec 2009
    • Nice Trading Recording Basic R 6.5

      NICE Systems
      Jul 2014