Deep Enrich
Ivan Oliveira
489 followers
Lisbon, Lisbon, Portugal
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About me
Voice Recording Specialist
Education
Universidade Estácio de Sá
2017 - 2019Information TechnologyUniversidade do Estado do Rio de Janeiro
2004 - 2013Graduação Engenharia ElétricaEscola técnica Estadual Ferreira Viana
2001 - 2003Técnico Telecomunicações
Fundação Getulio Vargas
2014 - 2016Graduação Tecnológica em Processos Gerenciais
Instituto Brasileiro de Formação - IBF Pós
2019 - 2020Pós Graduação Engenharia de Produção e Gerenciamento de Projetos
Centro Federal de Educação Tecnológica Celso Suckow da Fonseca
2016 - 2018Associate of Arts and Sciences (AAS) Sistemas para Internet
Experience
Wittel
Apr 2007 - Sept 2019Senior Support Analyst
Apr 2011 - Sept 2019Support Analyst II
Oct 2009 - Apr 2011Support Analyst I
Dec 2008 - Sept 2009Support Assistant
Oct 2007 - Nov 2008Support Trainee
Apr 2007 - Oct 2007
Grupês
Sept 2020 - nowDirector Of Technical Operations
Licenses & Certifications
NIM 4.1 Delta
NICE SystemsDec 2012Nice Trading Recording Advanced R 6.5
NICE SystemsJul 2014NP 3.1 Technical Application
NICE SystemsDec 2009NP 3.1 Advanced Products
NICE SystemsMay 2010
IPC Unigy Technician
IPC Systems, Inc.Aug 2019NP 3.1 Active Voip Recording
NICE SystemsMay 2010IPC Unigy Advanced Admin
IPC Systems, Inc.Aug 2019Migrations from 8.9/NP 3.1-3.5 to NIM 4.1
NICE SystemsMar 2013NP 3.1 Basic and Standard Interactions
NICE SystemsDec 2009Nice Trading Recording Basic R 6.5
NICE SystemsJul 2014
Languages
- poPortuguês
- inIngles
- esEspanhol
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