Deroll Benedic Bargas

Deroll Benedic Bargas

Quality Specialist - Support

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location of Deroll Benedic BargasCalgary, Alberta, Canada

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  • Timeline

  • About me

    Sales Consultant at Bell Mobility

  • Education

    • Saint Paul Seminary Foundation

      1995 - 2000
      Bachelor of Arts (BA) AB Philosophy and MassCommunication 1.97 GPA

      Activities and Societies: Theatre Actor, College Newsletter Editor, Knights of the Altar, College Stock Keeper

  • Experience

    • ETelecare Global Solutions

      Aug 2000 - Feb 2009
      Quality Specialist - Support

      Provides guidelines for quality standards in customer service.Reviews call session and grades the call in accordance to quality.Provides feedback to agents about their calls for development.Conducts quality calibrations with agents to clarify procedures on how to meet quality standards.Strictly imposing proper account verification for the protection of clients and subscribers.Conducts Short Study Sessions for agents simple reminders on the correct call process.

    • NCO Group

      Apr 2009 - May 2011
      TEAM MANAGER

      Monitors team performance and team standings.Provides coaching sessions to the team using call calibrations for better understanding on how to resolve customer concern.Creates team's payroll and attendance records.Creates powerpoint presentations during Weekly Business Review.Provides weekly one-on-one coaching for agent's development.Serves administrative memos to agents for disciplinary actions.

    • Globe Group

      Jun 2011 - Sept 2015
      Retail Sales Specialist

      Explains monthly plans that best suits customer's lifestyle.Provides additional services that customers need on their mobile phones.Troubleshoot phone mainly on iPhones, Blackberry and Android phones.Ensures all demo units displayed are properly functioning.Ensures that all posters are up-to-date.Approves and disapproves mobile applications for postpaid plans.Acting as cashier in sales area for accessories, prepaid call cards, sim packs and tattoo stick broadband.

    • Bell

      Dec 2015 - now
      Sales Consultant

      Process sales and cross sales on accessoriesPiloting small business plans for the storePerforms biweekly inventory on stocksConducts customer service and cashiering

  • Licenses & Certifications