Deroll Benedic Bargas

Experience

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  ETelecare Global Solutions

  Aug 2000 - Feb 2009

  Quality Specialist - Support

  Provides guidelines for quality standards in customer service.Reviews call session and grades the call in accordance to quality.Provides feedback to agents about their calls for development.Conducts quality calibrations with agents to clarify procedures on how to meet quality standards.Strictly imposing proper account verification for the protection of clients and subscribers.Conducts Short Study Sessions for agents simple reminders on the correct call process.

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  NCO Group

  Apr 2009 - May 2011

  TEAM MANAGER

  Monitors team performance and team standings.Provides coaching sessions to the team using call calibrations for better understanding on how to resolve customer concern.Creates team's payroll and attendance records.Creates powerpoint presentations during Weekly Business Review.Provides weekly one-on-one coaching for agent's development.Serves administrative memos to agents for disciplinary actions.

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  Globe Group

  Jun 2011 - Sept 2015

  Retail Sales Specialist

  Explains monthly plans that best suits customer's lifestyle.Provides additional services that customers need on their mobile phones.Troubleshoot phone mainly on iPhones, Blackberry and Android phones.Ensures all demo units displayed are properly functioning.Ensures that all posters are up-to-date.Approves and disapproves mobile applications for postpaid plans.Acting as cashier in sales area for accessories, prepaid call cards, sim packs and tattoo stick broadband.

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  Bell

  Dec 2015 - now

  Sales Consultant

  Process sales and cross sales on accessoriesPiloting small business plans for the storePerforms biweekly inventory on stocksConducts customer service and cashiering