
Timeline
About me
Experienced Project Manager | Process Improvement Specialist, Expert in Purchase-to-Pay & eInvoicing Solutions
Education
Western illinois university
2008 - 2011CommunicationActivities and Societies: Delta Sigma Pi
Experience
Cbeyond
Jun 2011 - Jan 2012Territory sales representativeI learned and completed a 6 week training course on products and how to run an effective sales model. After training was complete, I learned how to manage my territory and effectively plan my day. By mastering the sales model, I closed deals and generated sales for Cbeyond. I also maintained a close customer relationship with my customers and made their experience personable.
Nsa media
Mar 2012 - Oct 2014Senior Placement Coordinator
Jan 2014 - Oct 2014Placement Coordinator
Mar 2012 - Jan 2014
Hub group
Oct 2014 - Jul 2017Senior Account Management Specialist
Jan 2016 - Jul 2017Account Management Specialist
Oct 2014 - Jan 2016
Basware
Jul 2017 - Dec 2024•Effectively estimates time/resources for activities that must be undertaken by the team and may lead/delegate tasks or responsibilities to others•Ensures delivery of component, module or solution to agreed standards, quality and design to medium-large customers.•Establishes key metrics to use as the basis for tracking the progress of a work effort•Experience following an implementation methodology with a waterfall milestone approach that includes Planning workshops, Build, System Testing, UAT, Cutover and Go Live.•Builds relationships interacting at most senior customer levels to gain understanding of the strategic challenges facing the customer organization. Show less
Project Manager
Jan 2021 - Dec 2024Regional Lead
Jan 2019 - Dec 2020Program Specialist
Jul 2017 - Jan 2019
Licenses & Certifications
- View certificate
Customer service: problem solving and troubleshooting
LinkedinJun 2020 - View certificate
Building rapport with customers
LinkedinJun 2020 - View certificate
Creating positive conversations with challenging customers
LinkedinJun 2020
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