Experience

• 

  Palouse medical ps

  May 2000 - May 2001

  In-office phlebotomist

  •Performed all data entry relating to laboratory testing and results•Worked closely with all the physicians in the clinic to ensure the correct tests were performed•Coordination of test requests received to ensure patient phlebotomy frequency minimized•Consulted with office staff for test clarification, test orders and registration•Responsible for inventory control and ordering necessary supplies

• 

  Providence health & services

  Jun 2001 - now

  • Lead the highly effective system Ambulatory Efficiency and Usability Team, focused on data driven Epic training.• Grew the program from 287 attendees at sessions in 2022 to 1,384 attendees in 2023 and 4,545 attendees in 2024 through growing relationships with all regional operations leaders.• Created Dashboard showing outcomes of attendees by tracked Epic usages metrics for pre versus post session attendance.• Tracked outcomes for all Epic metrics for each of my trainers to implement peer to peer coaching improving all trainer outcomes.• Lead task for project, coordinate and collaborate effectively with the Ambulatory informatics team of 9 staff members and served as liaison between providers and the Epic analyst team.• Provide support needs as it relates to business operations and the utilization of clinical informatics systems.• Identify customer needs and coordinate meetings to meet the business needs as well as provide consultation as it pertains to clinical informatics functions.• Provides positive and supportive work environment and leadership using the goals and objectives of Information Services.• Evaluates and recommends optimizations to processes; offers suggestions for new approaches to enhance customer and team satisfaction.• Audits and enforces adherence to standard processes.• Hiring, training, and developing staff to ensure the department has both the technical and organizational skills to effectively maintain operations and support as measured by meeting the established service levels.• Provides input for employee performance appraisals.• Provides leadership in staff development and team building.• Participates in committees with cross-functional teams within Information Services and throughout the system.• Provides input to Director on operational strategies for Information Services, including support, education, and communications.• Created and maintain multiple team customer facing SharePoint sites. Show less • Designed and implemented all efficiency tools for Provider Efficiency and Sprint Team.• Created data tracking models for predicting possible physician burnout using Epic available metric tracking (Signal Reports). Used these tracking models to do targeted outreach to physicians who were struggling.• Developed the Ambulatory and Cardiology Provider Onboarding Checklists to ensure standardized new provider Epic personalization.• Conducted training sessions and end user support for multiple hospital and clinic Epic implementations. Assisted in transition of physician documentation from Centricity/eClinical Works/Meditech to Epic.• Provided analytical support for patient safety and lead a team of informatics supporting multiple primary care and specialty departments.• Facilitate team collaboration on providing virtual rounding presentations, and process improvement project with other department staff members; Billing/Coding Specialist, Technical Operations team, Clinic supervisors, managers, medical directors, area medical directors, business analyst, Mychart team, Cadence team, Imprivata team, and inpatient clinical informatics team. Show less • Coach and mentor 23 direct reports, consisting of Patient Relation Representatives, Medical Assistants and in-office Phlebotomist, all working in Patient Centered Medical Home• Redesigned the phone metrics into a weekly and monthly graphical metric, rather than raw data. Helps to ensure we have adequate staffing at the appropriate time.• Maintain the weekly Meaningful Use statistics for Family and Internal Medicine Providers to ensure they are continually meeting the Medicare guidelines for 2015 and train providers and support staff on what this data means and how to improve.• Pull monthly data on Worked RVU, Panel Size, RVU per Schedulable Hour and HEDIS Quality scores and import into clinic specific provider dashboard. Present at monthly PCC.• Introduced and put into place new PRR monitoring guidelines where there is always full transparency for all staff.• Conduct monthly job shadows and one to ones with each team member to make sure staff is comfortable coming to me with possible changes in workflow. • Daily rounding with patients in the waiting area and hallways for patient feedback (pre and post visit)• Trained as EPIC PMG Superuser for 2015 Upgrade• Pull monthly Patient Satisfaction scores and comments and share with providers for full transparency of how to better communicate with our patients.• On site project management of Medical Home remodel Show less • Responsible for maintaining the schedule, coaching and performance management for 24 employees while ensuring that the department is appropriately staffed to hit our goal of less than a 3% call abandonment rate. • Write and maintain all Client Services procedures, workflows and work instructions.• Redesigned the Client Services training program and annual competencies. Introduced call monitoring to Client Services and due to this increased staff competency and training. • Fully trained in EPIC, on the EPIC team for laboratory MRT and Charge testing.• Fully trained as an ISO Auditor and conducted audits of all Providence Oregon Hospital Laboratories for the Internal GAP Analysis process. • Project Coordinator for Meditech/Cerner Interface at Willamette Falls, facilitated the weekly update meeting, kept all documentation up to date and coordinated testing of the systems.• Reports the monthly dashboards for Client Services to ensure that the department maintains AIDET standards.• Management of Laboratory audits within EPIC and Cerner. Show less •Responsible for client retention in Western Washington, USA.•Visit 3-5 clients per day to access laboratory services in order to anticipate any possible issues.•Perform laboratory in-services to new and existing clients regarding introduction to laboratory services and correct sample collections. • Perform in facility audits and coordinate with IT to assess and correct any reporting concerns.•Keep in close contact with all facilities Administrator, Director of Nursing and Billing representatives in order to quickly fix any outstanding issues.•Maintain and update all standing orders in the Long Term Care Standing Order Database.•Utilize Microsoft CRM on a daily basis by creating cases for each client visited and each phone call received; then create a detailed weekly report for my supervisor.•Create “Reports to Go” charts on a weekly basis for clients with past problems to see what the top ten reasons they are calling client services to solve small issues before they become larger issues. •Utilize Microsoft Office to create documents used during in-services and to create spreadsheets to track issues.•Develop and execute implementation plans for new clients by coordinating all necessary departments to ensure client has a smooth transition to PACLAB. Show less •Organize and maintain standing order database for inpatients and outpatients•Coordinated with the laboratory and IT to resolve client testing and resulting issues•Entered all results that did not flow through the PAML interface (e.g. reference testing) •Assisted with difficult draws•One on One Interactions with Evergreen Physicians and High Risk Patients•Outpatient and Inpatient Billing for Send-out Testing•Continually evaluate day to day activities for process improvement opportunities•Managed correspondence with clients needing problem notification•Identified and researched problem samples•Navigated through Misys, Flexi and LIS to resolve client problems•Conducted and followed through with QA’s regarding patient care Show less •Promoted to Night Shift Send-out position within two months of returning to main lab•Prepared all samples not tested at PAML to be shipped to reference laboratories•Assisted in the training of all new Send-outs personnel•Contacted clients to ensure the correct reference test was ordered•Client Services and result entry•Train, develop and evaluate new team members•Specimen Processing and data entry•Prepared laboratory specimens for designated departments prior to analysis and testing•Performed specimen retrieval, network account check-in and SHMC send-outs Show less

  • Manager System Clinical Informatics

    May 2022 - now

  • Senior Clinical Informatics Specialist - Epic

    Oct 2018 - Oct 2022

  • Epic Clinical Informatics Specialist

    Oct 2015 - Oct 2018

  • Providence Medical Group - The Plaza Internal Medicine Clinic Supervisor

    May 2014 - Oct 2015

  • Oregon Regional Laboratory Client Services Supervisor

    May 2010 - May 2014

  • Long Term Care Retension Representative

    Jun 2006 - May 2010

  • Laboratory Client Service Representative

    Jun 2005 - Jun 2006

  • Sample Sendout Specialist/Specimen Processor

    Jun 2001 - Jun 2005