Experience

• 

  Haycarb plc

  Sept 2001 - Sept 2007

  Officer - finance operation
• 

  Dialog axiata plc

  Sept 2007 - now

  • Managed to deliver over and above USD 8 Mn net revenue contribution to company in 2023• Managed to achieve over 98% YoY revenue contribution from inbound andoutbound roaming business in continues two years 2022 & 2023 amidst turbulent economy in thecountry via following Key initiatives, • Aggressive retail plan promotions via target campaigns • successful retail price revision • Strategic drive with corporates and retail customers • Effective steering management & effective revenue and cost driven DIOT deal negotiation.• Key focused on customer experience enahancement with targeting outbound and inbound customers. • Successfully launched VoLTE and 5G network coverage over 50 key traveldestinations to give a seamless roaming experience. • Responsibility for over 130 IOT individual partners & 25 Group operators toachieve over 40% Gross profit margin for outbound business vertical & improveover 60% inbound capture rate in conservative two years. • Maintained a NPS score over 95% to deliver an effectiveness customer servicefor outbound roaming segment while offering digitize user friendly experience. • Build & maintained a key analytics dashboard related to Inbound andoutbound business verticals to keep track on business operations• Coordinate between multiple teams to ensure punctual delivery of highquality product features• Developed the go to market strategy for new product launches and targeted campaigns via CLM for silentroamers through analytics.• Focus towards incremental revenue throughout new business verticals suchas IOT/5G IOT & Sponsored Roaming and VoLTE charging. • Focus on the dollar outflow localization & drive cost saving initiatives toreduce business forex impact. Show less • Managed to achieve over 98% YoY revenue contribution from inbound andoutbound roaming business in year 2022 amidst turbulent economy in thecountry via following Key initiatives, • Aggressive retail plan promotions via target campaigns • successful retail price revision • Strategic drive with corporates and retail customers • Effective steering management & effective IOT deal negotiation.• Successfully launched various range of new data plans to market withtargeting high - low spend outbound roamers to cater hassle free travelexperience.• Successfully launched VoLTE and 5G network coverage over 35 key traveldestinations.• Responsibility for over 130 IOT individual partners & 25 Group operators toachieve over 40% Gross profit margin for outbound business vertical & improveover 60% inbound capture rate.• Maintained a NPS score over 95% to deliver an effectiveness customer servicefor outbound roaming segment.• Build & maintained a key tableau dashboard related to Inbound andoutbound business verticals to keep track on business operations• Coordinate between multiple teams to ensure punctual delivery of highquality product features• Developed the go to market strategy for new product launches and silentroamers through analytics.• Focus towards incremental revenue throughout new business verticals suchas IOT/5G IOT & Sponsored Roaming.• Focus on the dollar outflow localization & drive cost saving initiatives toreduce business forex impact. Show less • Overlooked 7 business verticals performance & strategic initiatives• Overall responsibility of subsidiary finance function• Initiation of digitization project to streamline finance operational works such as bank reconciliation / online payments / agreements etc.• Responsibility to drive over $1 Mn cost initiative target each year.• Set up business strategies and KPI to drive effective business verticals.• Responsible on annual business plans and business model preparation fornew business initiatives. Show less

  • Head of Roaming Services

    Dec 2023 - now

  • Product Head - Roaming Services and Operations

    Nov 2021 - Dec 2023

  • Assistant Manager - Finance and Strategy

    Jan 2020 - Nov 2021

  • Specialist - Finance and Stratergy, Digital Services

    May 2018 - Dec 2019

  • Senior Executive - Finance & Stratergy

    Mar 2017 - Apr 2018

  • Coordinator - Finance & Operation

    Jan 2015 - Mar 2017

  • Executive - Voice Wholesale Services- Global Business, Dialog Axiata PLC

    Jul 2012 - Dec 2014

  • Officer / Executive - Finance Operation

    Sept 2007 - Jul 2012