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Francine C.

Francine C.

Quality Assurance Analyst

Followers of Francine C.142 followers
location of Francine C.Heredia, Costa Rica

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  • Timeline

  • About me

    Incident Manager

  • Education

    • Centro de Estudios Brasileños

      -
      Português idiomas

      Nivel B1

    • Instituto Nacional de Aprendizaje - INA

      -
      Inglés

      Level C1

    • Academia de tecnología UCR

      2023 -
      Microsoft Excel

    • Colegio Universitario de Cartago

      2015 - 2018
      Criminal Investigation Political Sciences University Degree

    • Universidad de Costa Rica

      2019 - 2019
      CISCO CCNA Information Technology

  • Experience

    • SYKES

      Feb 2015 - Jan 2019
      Quality Assurance Analyst

    • Tek Experts

      Jan 2019 - Jun 2021

      • Quality Assurance Analyst

        Nov 2019 - Jun 2021

      • Customer Success Manager

        Jan 2019 - Nov 2019

    • Accenture

      Jul 2021 - now

      Incident Manager

      • Incident Manager

        Nov 2023 - now

      • Quality Business Analyst | Trainer

        Jul 2021 - Nov 2023

      • Product Trainer

        Jul 2021 - Nov 2023

  • Licenses & Certifications

    • Scrum Master Certified (SMC)

      CertiProf
      Apr 2022

    • Lean Leadership (LLPC)

      Certiprof
      Apr 2025
      View certificate certificate

    • Lean Six Sigma Green Belt Certification - LSSGBPC™

      CertiProf International
      Oct 2023
      View certificate certificate

    • People Leadership Credential – Chapter 1: Connect

      Accenture
      Apr 2025
      View certificate certificate

    • Microsoft Azure Fundamentals: Cloud Computing

      Skillsoft
      Apr 2025
      View certificate certificate

    • Microsoft Azure Fundamentals: Azure Management Tools

      Skillsoft
      Apr 2025
      View certificate certificate

    • Talk: Critical Thinking and Conflict Resolution

      Texas Tech University - Costa Rica

  • Volunteer Experience

    • Comprometidos Volunteering

      Issued by SYKES Costa Rica
      SYKES Costa RicaAssociated with Francine C.

    • Voluntária

      Issued by Accenture
      AccentureAssociated with Francine C.

    • Voluntária

      Issued by Accenture
      AccentureAssociated with Francine C.

    • World Cleanup Day

      Issued by Tek Experts on Jan 2019
      Tek ExpertsAssociated with Francine C.