Talk to sales Try for Free
Tom Lauder

Tom Lauder

Software Analyst

Followers of Tom Lauder61 followers
location of Tom LauderToronto, Ontario, Canada

Connect with Tom Lauder to Send Message

Connect

Connect with Tom Lauder to Send Message

Connect

  • Timeline

  • About me

    IT Analyst at Travelex

  • Education

    • Microsoft Curriculum

      -

      •Microsoft Windows 7, Crs. 6183 Administering and Maintaining Win 7: 2013•Microsoft Windows XP Professional, Crs. 2261 Supporting Users Running XP: 2006, and Crs.2262 Supporting Users Running Apps on XP: 2006 •Microsoft Windows NT Workstation, MC P Curriculum: 2001 •Microsoft Windows 2000 , Networking and Operating Systems: 2000 •CCTA (Central Computing & Telecommunication Agency), Help Desk Practitioner (ITIL): 2000 •Networking Essentials, MCSE Curriculum:… Show more •Microsoft Windows 7, Crs. 6183 Administering and Maintaining Win 7: 2013•Microsoft Windows XP Professional, Crs. 2261 Supporting Users Running XP: 2006, and Crs.2262 Supporting Users Running Apps on XP: 2006 •Microsoft Windows NT Workstation, MC P Curriculum: 2001 •Microsoft Windows 2000 , Networking and Operating Systems: 2000 •CCTA (Central Computing & Telecommunication Agency), Help Desk Practitioner (ITIL): 2000 •Networking Essentials, MCSE Curriculum: 2000 •CCTA (Central Computing & Telecommunication Agency), IT Service Management Essentials (ITIL): 2000 •TL Micro Systems, Advanced Access, Excel & Word: 1999 •Dawson College, Computer Technology: 1996, and Level 1 Computer Programming: 1983•Concordia University, Bachelor of Arts Program: 1977, and Bachelor of Commerce Program: 1979 Show less

    • Concordia University

      -
      Economics

  • Experience

    • Triversity

      Jan 1997 - Jan 1999
      Software Analyst

      SOFTWARE ANALYST: Providing worldwide technical support for POS software on multiple platforms (UNIX, WIN) within a proprietary software company specializing in retail software.

    • Pink Elephant

      Jan 1999 - Jan 2001
      Technical Consultant

      TECHNICAL CONSULTANT: Assisting clients with setup, staffing and management of helpdesks. Assignments included:

    • Travelex

      Jan 2001 - now

      Providing 1st & 2nd level hardware\software\network support to internal and external users.• Resolving network connectivity/VPN issues with remote users and external/internal business units.• Active Directory/Exchange administration. Creation/deletion of domain and email accounts as well as distribution lists.• Plan, build and implement rollout of new IT equipment to over 275 retail locations across North America.• Provide desk side support to internal users and onsite setup of retail hardware/network equipment. • Reactive and proactive technical support to internal business units to ensure consistency of operations to minimize disruptions to service. • Log, track, classify, and prioritize all incoming incidents and provide weekly analysis to better track and monitor all issues. • Monitoring user performance to anticipate and address problems to ensure maximum operational efficiency.• Daily retrieval of branch records, including wires, drafts, and EOD reports. Show less

      • IT Analyst

        Sept 2001 - now

      • IT Systems Analyst

        Jan 2001 - Jan 2013

  • Licenses & Certifications

    • MCP - Microsoft Certified Proffessional

      Microsoft