Lim Sing

Experience

• 

  Landasan Network Servics (M) Sdn Bhd

  Aug 2003 - Oct 2004

  Helpdesk Specialist

  1.Ensure stable and reliable ISP network services, access products, services networks and core network. 2.Day to day network performance monitoring.3.Provided first level network troubleshooting and fault analysis.4.Trouble ticket generation and response; carrier interface and escalation. 5.Participate in a 24*7 shift rotate & call support.6.Support in configuration, service provisioning and activation of BWA system, including public IP Address management, ATM Switch and Cisco Router configuration. 7.Manage integration of multi vendor elements including BWA system, transmission network, ATM Switches, and Cisco Routers.8.Remotely support and guide customers to proceed the basic troubleshooting 9.Provide onsite support in commissioning and troubleshooting. Show less

• 

  GABS Telecom

  Nov 2004 - Aug 2007

  Engineer

  1.Representative between the Consultant and customers as well as towards the subcontractor.2.Lead the technical team to provide the multiple level technical supports in network and IT product to customers in new implementation and maintenance services3.Conduct sites survey, frequency scanning, new sites installation & commissioning in Base Station and client’s station.4.Manage to deliver the team to perform the preventive maintenance and network healthy check to mitigate the outage happen.5.Provide the technical training to engineers and installation team.6.Support sales team to provide the technical knowledge during sales team offering services to new customers.7.Be the technical consultant for the oversea project in IPW system at Sierra Leone, West Africa and Taiwan. Show less

• 

  ZTE

  Sept 2007 - now

  1.Responsible in project from plan, implementation , manage progress with quality thus to ensure project close within the project timeline.2. Provide the project chart, project schedule upon customers’ requirements & project risks analysis and present to customer.3. Work together with Pre Sales Department to evaluate the better solutions to meet the customer requirement before submit the BOQ.4. Understand the Project Scope of Work (site surveys and documentations, site preparation, on-site deliveries, installation, commissioning and acceptance) to be able to discuss with the entire project stakeholders. 5. Acts as primary project interface or contact point to the customer, ready to provide project progress status and updates, answering the question from customers and maintain the good customer relationship to achieve customer’s satisfaction.6. Manage the internal project team members and subcontractors on their daily movements to ensure the work progress are on target and able to deliver the project according to the promised time frame, quality and within budget.7. Manage tracking, reporting, project progress updates and presentation slide to internal team and management as well as customer. 8. Advance knowledge in deployment of RAN, Microwave & IPRAN.9. Manage every step of deployment are within company compliance. Show less 1.Representative between the Vendor/Consultant and customers as well as towards the business partner.2.Prepare, present, and adjust project schedule for start date until complete date according to actual request from customers. 3.Managed the provision service from business partner, control quality of work performed, guide the team and carry the overall responsibility for the task fulfillment and business partner activities.4.Ensure that results are compiled, documented and forwarded to customers in required format, quantity & quantity.5.Analyze planning requirements and inform customer in time, and comprehensively about the required modifications, deficiencies within the scope of work. 6.Maintain project in timely and maintain the time deadlines and coordinate work executions.7.Set the objectives, target and priorities for the executions of work upon customer requirements.8.Project progress weekly meeting with customers & business partners for project progress updating, project new coming schedule, and budget controlling for product ordering.9.Provide regular project status reports and project documentation to internal project management team and customers.10.Provide technical knowledge to support pre-sales team with understand the customer’s business needed. Show less 1.Responsible to post-sales project implementation and project maintenance service.2.Support commissioning & discover NE monitoring from integration during new link installed. 3.Ensure transmission end to end readiness for customers easing to migrate path TDM network to IP radio access network.4.Prepare the project plan to subcontractors and ensure they can complete the onsite survey, installation, commissioning & maintenance as per schedule.5.Monitoring the project progress while installation in progress, provide the technical support remotely or on sites supporting.6.Provide the technical solutions to subcontractors while they faced the difficulties or issues during work on going. 7.Support the require test activities and provide the documents for Acceptance Test Proposal.8.Provide technical knowledge to support pre-sales in meeting / presentation with customers. To ensure the equipments and proposal and fulfill the customer’s request.9.Lead role in working with the team to continuously enhance and improve the support service framework to achieve channel partners and customer’s satisfactions.10.Assist planning team to provide the HLD & LLD documents to customers.11.Provide the quotation and any related documents to customer once receive the work order and check the PO received.12.Check and ensure the as built reports submitted by contractor are correct and complete before submit to customer.13.Ensure the project progress and project goal are achieve the customer expected goal and KPI. Show less

  • Senior Project Manager

    Jun 2016 - now

  • Regional Project Manager

    Jan 2012 - May 2016

  • Post Sales Engineer

    Sept 2007 - Dec 2011