Ekaette Umoh

Experience

• 

  United Baptist Church

  Jan 2019 - Dec 2023

  Executive Assistant/IT Assistant

  Spearheaded multiple technology initiatives to enhance operational efficiency and security:Successfully implemented an IP camera system, enhancing the organization's security measures.Assisted with upgrading and installation of new switches to improve network performance, resulting in faster and more reliable connectivity for internal streams.Took the lead on various IT projects, coordinating tasks, timelines, and resources effectively.Served as the primary point of contact for end-user issues and troubleshooting, ensuring swift resolution of technical problems.Collaborated with cross-functional teams to provide expert guidance on technology-related matters.Edited and managed content via Premier Pro and Final Cut Pro for the organization's digital platforms, ensuring accuracy and consistency.Contributed to the development and maintenance of IT policies and procedures to ensure compliance with industry standards and best practices. Show less

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  Baltimore Cyber Range

  May 2022 - Jul 2022

  Application System Analyst

  Assisted in the development of the training curriculum.Assisted in developing and Implementing applications policies, procedures, and standards.Proctored FedRamp/A2LA assessments; check domain controllers for functionality for testingAnalyzed requirements to design, develop, and modify applications systemsProvided support and maintenance for applications systemsMonitored applications systems to ensure optimal performance

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  Aledade, Inc.

  Jul 2022 - now

  Service Desk Analyst

  Provide Tier I/II/III support for incidents and requestsUtilize the JIRA ticketing system to route, track, and resolve incidents and requestsProvide support to affected users, help contain the incident, and follow the organization's incident response procedures to ensure a coordinated and efficient response according to SLAsCreate and maintain a knowledge base article system that includes security-related information and solutionsImplemented a new ticketing triage methodsWork closely with IT Service Desk Manager to come up with solutions to Service Desk issuesCompleted various vendor assessments to ensure Aledade users, data, and PHI are protected and securedCollaborate closely with the organization's security teams to share information about emerging security threats and incidents, ensuring that the right actions are taken to mitigate risksEnsuring that users' systems and software are up-to-date with the latest security patchesManages over 2000+ devices within management systems like JAMF, Manage Engine and InTune Provided exceptional technical support to end-users by resolving hardware and software issues efficiently.Managed and prioritized a high volume of IT service requests, ensuring timely resolution and adherence to service level agreements.Collaborated with cross-functional teams to implement IT projects, including system upgrades and software deployments, resulting in enhanced operational efficiency. Show less