Debbie Craft MBA, FACMPE, CMPE, LSSMBB

Experience

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  Dickinson Medical Group PA

  Jan 1979 - Dec 1984

  Practice Manager, Medical Assistant and Coder

  Managed the daily operation of the organization by creating and implementing policies and procedures.Directed operation of the organization and supervises all staff.Helped chief executive officer develop organizational strategic plans and objectives based upon identified needs of patients.Performed revenue cycle management and medical coding for multi-specialty physician practice to include Orthopedics (surgical), Neurology, Physical Therapy, Radiology, Laboratory, EEG and EKG.Performed Medical Assistant Duties within Physical Therapy Department and with Orthropedic and Neurology practices.Key Accomplishments:• Achieved 100% patient satisfaction with customer services rendered at all locations.• Designed, implemented and maintained a medical record system for a large multi-speciality and multi-site physician group practice.• Received recognition by management for retrieving hospital charges (that were considered lost due to lack of documentation of services turned into billing department) within group practice in the amount of $80,000. Show less

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  William M. Kaplan MD

  Jan 1984 - Dec 1994

  Health Care Practice Administrator

  Responsible for day to day operations of Gastroenterology practice and ambulatory surgery center operation to include management of financial, staffing and facilities.Ensured clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitors operations, programs, physical properties. Initiated appropriate changes.Serves as liaison and channel of communication between the hospital and its committees, the medical and administrative staffs.Responsible for design and implementation of operational, financial and clinical policy and procedures, IT infrastructure and training sessions for all staff and health care providers.Assisted Physician owner/chief executive with design and project management of expansion of services to Milford and Dover area to include ambulatory surgery center and physician practice.Key Accomplishments:• Developed and cultivated the physician group strategic expansion within Sussex and Kent County, Delaware region. Patient’s access to Gastroenterology specialist and outpatient surgery center services improved dramatically by the expansion of practice to include two physician practices and an outpatient surgery center.• Successful design and implementation of a centralized practice management (Scheduling and Revenue) and transcription service. Systems were designed and implemented within budget and established deadlines.• Successfully managed operating budget, revenue cycle and physician compensation programs. Optimized operations resulting in the reduction of days in the revenue cycle from 200 days to 28 days. Net collection rate for medical group achieved at 99%. Show less

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  Bayhealth

  Jan 1993 - Dec 1994

  Manager Physician Services - Employed Physician Practice

  Initially hired as a practice management consultant in 1993 and then hired as full time manager.Responsible for day-to-day management of Primary Care and Specialist Network. Responsible to supervise clinical and clerical staff and healthcare providers. Designed and implemented centralized billing and transcription services for provider network. Responsible for design and implementation of operational, financial and clinical policy and procedures and training sessions for all staff and health care providers. Served as the liaison and channel of communication between corporate office and medical group. Assisted chief executive and strategic planning task force with development of organizational plans and objectives based upon needs of patients within the community.Key Accomplishments:Key accomplishments of access and growth included the design and implementation of primary care, walk-in and specialist patient-centered health centers strategically placed throughout Sussex County. Health centers increased access for primary care and specialist services to allow services for same day appointment and specialist appointment within three days.• Enhanced communications with health system, providers and team members. • Redesigned and implemented all operational and financial policies and procedures for Primary Care and Specialist practices located in Southern Delaware. Achieved stabilization of operations, optimization in revenue cycle and access to services for Sussex and Kent County Delaware service area.• Successfully managed operating budget and revenue cycle. Optimized operations resulting in a 25% reduction of hospital subsidy to the medical group and achievement of reduction of days in the revenue cycle from 180 days to 32 days. Net collection rate for medical group achieved at 99%.Operated facilities in compliance with JCAHO, NCQA, federal and state regulations. Achieved JCAHO recognition with no recommendations for improvement. Show less

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  Southern Delaware Obstetrical and Gynecological Associates, P.A. (Bayhealth)

  Jan 1995 - Dec 1996

  Health Care Practice Administrator

  Responsible for leading and managing day to day operations and strategic direction of practice. Directing of staff included health care providers, clerical and clinical staff. Responsible for marketing practice to community and developing and implementing action plans to improve access for patients and to offer patient-centered care. Responsible to develop and implement strategic plan for practice.Responsible for healthcare facility compliance with all regulatory agencies governing health care facility and the rules of the existing governing bodies.Responsible for designing, implementation and training operational/clinical policy and procedures.Responsible for implementation and training of IT infrastructure to include electronic medical records, revenue cycle management software and scheduling software.Served as liaison and channel of communication between corporate office and the health care providers.Key Accomplishments:• Enhanced communications with health system, providers and team members. • Redesigned and implemented all operational and financial policies and procedures for Southern Delaware Obstetrical and Gynecological practice located in Milford Delaware. Achieved stabilization of operations, optimization in revenue cycle and access to specialist services for Sussex and Kent County Delaware service area.• Operated facilities in compliance with JCAHO, NCQA, federal and state regulations. Achieved JCAHO recognition with no recommendations for improvement. Show less

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  Christiana Care Health System

  Jan 1995 - Dec 1996

  Primary Care Network Site Manager

  Directly responsible for day to day operations and management over-site of two physicians and one mid-level provider primary care practice, specialist rental suite and outpatient laboratory, EKG and radiology suite. Supervised six clerical and clinical personnel.Assisted chief executive officer in development of organizational strategic plans and objectives based upon identified needs of patients within the community.Responsible for healthcare facility compliance with all regulatory agencies governing health care facility and the rules of the existing bodies.Responsible for the overall property management of the facility and grounds. Serves as liaison and channel of communication between corporate office and health care team and providers.Key Accomplishments:• Enhanced communications with health system, providers and team members. • Redesigned and implemented all operational and financial policies and procedures for Primary Care Practice in Middletown Delaware. Achieved stabilization of operations, optimization in revenue cycle and access to primary care and specialist services for Middletown Delaware service area.• Operated facilities in compliance with JCAHO, NCQA, federal and state regulations. Achieved JCAHO recognition for Middletown Family Practice with no recommendations for improvement. Show less

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  Delaware Technical & Community College

  Jan 1996 - Sept 1998

  Allied Health Adjunct Instructor; Corporate and Community Health Program Instructor and Counselor

  Responsible for the planning, organization, administration and management of assigned programs. Assisted with supervising and assisting staff, creating a safe environment, monitoring curriculum, budget development, and other duties associated with the successful operation of the programs. Key Accomplishments:• Achieved 100% enrollment goals for program and job placement rates for students within healthcare facilities over a three year period. Received recognition by State of Delaware Workforce Retraining Program of achievement.• Designed programs for on campus and off campus seminars in practice management and medical coding for physicians, allied health providers and health care managers. Achieved high recognition by healthcare providers and administrative staff on satisfaction surveys for the presentation and follow-up after seminar. Show less

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  Beebe Physician Network Inc. C/O Beebe Healthcare

  Sept 1998 - Aug 2013

  Responsible for leading, developing, and executing key business strategies and for directing and administering all operations in accordance with the goals and objectives of the hospital-owned physician network organization and strategic imperatives of the health system. Utilized strategic skills to developed objectives and work plans by mapping business requirements and identifying gaps, and configured product applications and coached healthcare providers and leadership.Key Accomplishments:• Developed and cultivated the physician group network of providers, quality clinical programs, facilities, practices and strategic partnerships across Sussex County, Delaware region. Patient’s access to primary care, walk-in and specialist improved dramatically by the successful recruitment and retention of forty five physicians and twenty three mid-level providers and clinical and administrative team members. Key accomplishments of access and growth included the design and implementation of primary care, walk-in, specialist and school-based patient-centered health centers strategically placed throughout Sussex County. Health centers reduced ambulatory care sensitive ED utilization by 20%, increased access for primary care services to allow services for same day appointment and specialist appointment within three days.• Developed and implemented hospital based providers service lines. Improved care coordination from inpatient to outpatient and reduction in medical group avoidable re-admissions by 20% and reduction in length of stay to three/four days or established requirements by health system for patient’s condition.• Optimized operations resulting in a 35% reduction of hospital subsidy to the medical group and achievement of reduction of days in the revenue cycle from 180 days to 36 days. Net collection rate for medical group achieved at 98%. Show less Assisted chief executive officer in developing and implementing the hospital and physician network's mission, vision and strategic plan.Directed and coordinated the overall day-to-day operations of the medical group.Developed, initiated, maintained, and revised policies and procedures for operations, compliance and risk management programs. Ensured clinic compliance with all regulatory agencies governing health care delivery and the rules of accrediting bodies. Continually monitored operations, programs, physical properties. Initiated appropriate changes. Served as liaison and channel of communication between the hospital and physician network board and its committees, the medical and administrative staffs, and regulatory boards.Provided leadership to ensure timely selection and implementation of IT infrastructure and business/clinical systems such as Electronic Medical Records, Practice Management and Performance Improvement Systems.administrative staffs.Key Accomplishments:• Successful design and implementation of a new practice management and electronic medical record systems. Systems were designed and implemented within budget and established deadlines.• Designed and implemented a key performance (dashboard) monitoring system that bench-marked group and healthcare providers financial performance against best practices and providers within their specialty. Monitoring system has resulted in optimal reimbursement for achieving targeted financial requirements for medical group.• Successfully managed operating budget, revenue cycle and physician compensation programs. Optimized operations resulting in a 35% reduction of hospital subsidy to the medical group and achievement of reduction of days in the revenue cycle from 220 days to 31 days. Net collection rate for medical group achieved at 99%.• Successfully privatized primary care practices based on strategic plans of hospital. 99% of primary care providers remained within the community. Show less

  • President/CEO of Hospital-Owned Physician Network Inc.

    May 2010 - Aug 2013

  • Vice President/COO (Director of Operations), Beebe Physician Network

    Sept 1998 - May 2010
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  Delmarva Medical Practice Management LLC

  Jun 2013 - now

  President/CEO and Healthcare Consultant

  Specializes in providing interim management and healthcare consulting to hospital employed medical groups and private medical practices. She has a consistent track record of accomplishments that result in rapid operational performance improvement and improvement in overall financial performance for the hospital employed medical group or private medical practice.In one of her most recent engagement, she is functioned as the Revenue Cycle Consultant and Interim Revenue Cycle Manager for the Bayhealth Medical Centers' hospital employed medical group located in central and southern Delaware. As the Interim Revenue Cycle Manager, she was responsible for stabilizing and optimizing performance of the medical group revenue cycle operations while enhancing communication among staff, providers, and leadership involved with the revenue cycle process. As the Revenue Cycle Consultant, she was responsible for providing leadership with the redesign of the revenue cycle process and implementation of the EPIC EMR/Practice Management System for the Bayhealth Medical Group.In another engagement, she performed duties as a Practice Administrator for a large Primary Care Practice. Responsibilities included being the Executive Sponsor for NCQA Patient Centered Home project. Practice achieved Level 3 recognition for two locations. Show less